Business Process Reengineering Lead

Process Optimization sits within Technology and leverages emerging technology, automation tools and process improvement approaches to enable changes in the way the Firm works, reduce manual processes and drive optimization Firmwide. Process Re-engineering: Lead engagements and collaborate with cross-functional teams to identify, analyze, and re-engineer core business processes Develop a comprehensive understanding of current-state processes (As-Is) and identify areas for optimization using a combination of quantitative and qualitative approaches Design future-state processes (To-Be) that align with business objectives, leveraging best practices and innovative technologies Create detailed process maps, workflows, and standard operating procedures (SOPs) to document redesigned processes Apply service design methodologies to enhance service experiences across various touchpoints Develop service blueprints, customer journey maps, and service prototypes to visualize and design service solutions Work closely with stakeholders at all levels to gather requirements, facilitate design workshops, and ensure alignment Manage stakeholder expectations and communicate project progress effectively Develop and deliver compelling presentations to communicate process and service design concepts, recommendations, and project outcomes Contribute to the development of our re-engineering methodology Bachelor's degree in Business Administration, Operations Management or a related field. Master's degree preferred. 5+ years of experience in process design, business process re-engineering, or service design roles Proven experience in designing and implementing successful process and service improvements. Strong knowledge of process design methodologies (e.g., Lean, Six Sigma, BPM) and service design principles Proficiency in process mapping and service design tools (e.g., Visio, Lucidchart, Signavio, or similar). Excellent analytical, problem-solving, and critical-thinking skills Strong project management experience Impeccable verbal and written presentation skills, with the ability to communicate complex concepts clearly and persuasively to various audiences Strong interpersonal and collaboration skills, with the ability to work effectively in a team environment. Strong project leadership experiences with ability to manage multiple projects and priorities simultaneously Experience with change management principles and practices Certification in Lean, Six Sigma Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Expected base pay rates for the role will be between $139,000 and $185,000 per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.