Analyst - Product Support & Services ISG

Daily communication with clients to agree upcoming cash flows Investigation and resolution of client fails through various means, including daily interaction with trading desks, sales desks and middle office groups to ensure prompt resolution Reconciliation and analysis of aged breaks Client and Business Unit relationship management Responding to client queries relating to position breaks, corporate action bookings and reporting Collaborating with Operational management, sales, and trading desks to diminish risk through escalation and strong communication Acting as a process owner and being accountable for all outstanding items Developing and improving existing processes and reporting Working as part of the global settlements team to assist with development, testing & implementation of internal system changes Skills required (essential): Strong analytical, organizational, and verbal and written communication skills Proven ability to work efficiently and accurately under pressure in a fast paced multi-tasking environment Proactive and self-motivated Strong Microsoft Excel and Word skills Due to the nature of the products traded, the job requires the ability to identify problems as they arise and understand when these need to be escalated. Strong problem solving skills and continued follow up are a necessity. The candidate should possess a good appreciation of risk - both operationally and franchise. Ability to provide attentive client service and develop client relationships both internally and externally. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.