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Model N

Senior Member Technical Staff 1 - L3 Product Support (Java, React.Js)

3+ months ago• Hyderabad, India
We are seeking an experienced Senior Member of Technical Staff to join our team and contribute to the development, troubleshooting, and optimization of our enterprise-scale software solutions. This role offers an opportunity to develop both technical expertise and problem-solving abilities while working on large-scale SaaS applications. The ideal candidate will have experience designing and developing browser-based enterprise software, with a strong focus on collaboration and customer satisfaction. You will have the opportunity to drive product improvements and contribute to both short- and long-term technical goals.

Job Responsibilities

  • Software Development & Issue Resolution:
  • Participate in the design, development, and deployment of new features and enhancements.
  • Own bug fixes, code refactoring, and performance optimizations for the product.
  • Write and maintain unit tests (particularly JUnit tests) to ensure product stability.
  • Identify reusable components and contribute to streamlining development processes.
  • Conduct performance tuning to optimize the efficiency of application components.
    • Triage & Debugging:
  • Troubleshoot technical issues using system logs, debugging tools, and diagnostic techniques to identify root causes.
  • Collaborate with internal teams to find effective solutions for customer issues.

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Customer Support & Engagement:
  • Communicate with customers to understand issues and provide timely updates and solutions.
  • Ensure customer satisfaction through efficient troubleshooting and support.
    • Collaboration:
  • Work closely with engineering, QA, and product teams to develop new features and resolve technical challenges.
  • Contribute to team discussions, share knowledge, and learn from senior engineers.
    • Documentation & Knowledge Sharing:
  • Assist in creating and maintaining technical documentation, FAQs, and knowledge base articles.
    • Process Improvement & Feedback:
  • Contribute to identifying process improvements, product enhancements, and more efficient troubleshooting workflows.
    • Design & Architecture:
  • Assist in low-level design (LLD) activities and contribute to design discussions.

    • Job Qualifications

    • 5+ years of experience in software development, particularly in browser-based SaaS applications.
    • Strong understanding of object-oriented design and Java programming, ReactJS, XML.
    • Experience with J2EE application servers (e.g., JBoss).
      • Technical Skills:
    • Proficiency in Java, J2EE, React,JS, XML and web technologies.
    • Knowledge of databases (Oracle, SQL), and performance tuning preferred.
    • Familiarity with Unix/Linux systems preferred.
      • Tools & Methodologies:
    • Familiarity with debugging tools and system diagnostics.
    • Experience with Agile development methodologies and version control (Git).
      • Soft Skills:
    • Strong communication skills and ability to collaborate with both technical and non-technical teams.
    • Analytical mindset with the ability to troubleshoot and solve complex issues.
      • Education:
    • Education Qualification: BE / BTech or ME/MTech (Only)

    About Model N  
    Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
     
    Client-provided location(s): Hyderabad, India
    Job ID: 81e95e2f-3f49-4d98-b279-f1ae8eecb6ad
    Employment Type: OTHER
    Posted: 2025-02-12T07:56:07

    Perks and Benefits

    • Health and Wellness

      • Parental Benefits

        • Work Flexibility

          • Office Life and Perks

            • Vacation and Time Off

              • Financial and Retirement

                • Professional Development

                  • Diversity and Inclusion