Senior Member Technical Staff 1 - L3 Product Support (Java, Oracle)

Job Responsibilities

• Software Development & Issue Resolution:
• Participate in the design, development, and deployment of new features and enhancements.
• Own bug fixes, code refactoring, and performance optimizations for the product.
• Write and maintain unit tests (particularly JUnit tests) to ensure product stability.
• Identify reusable components and contribute to streamlining development processes.
• Conduct performance tuning to optimize the efficiency of application components.
Triage & Debugging:
• Troubleshoot technical issues using system logs, debugging tools, and diagnostic techniques to identify root causes.
• Collaborate with internal teams to find effective solutions for customer issues.
Customer Support & Engagement:
• Communicate with customers to understand issues and provide timely updates and solutions.
• Ensure customer satisfaction through efficient troubleshooting and support.
Collaboration:
• Work closely with engineering, QA, and product teams to develop new features and resolve technical challenges.
• Contribute to team discussions, share knowledge, and learn from senior engineers.
Documentation & Knowledge Sharing:
• Assist in creating and maintaining technical documentation, FAQs, and knowledge base articles.
Process Improvement & Feedback:
• Contribute to identifying process improvements, product enhancements, and more efficient troubleshooting workflows.
Design & Architecture:
• Assist in low-level design (LLD) activities and contribute to design discussions.

Job Qualifications

• 5+ years of experience in software development, particularly in browser-based SaaS applications.
• Strong understanding of object-oriented design and Java programming.
• Experience with J2EE application servers (e.g., JBoss).
Technical Skills:
• Proficiency in Java, J2EE, and web technologies.
• Knowledge of databases (Oracle, SQL), and performance tuning preferred.
• Familiarity with Unix/Linux systems preferred.
Tools & Methodologies:
• Familiarity with debugging tools and system diagnostics.
• Experience with Agile development methodologies and version control (Git).
Soft Skills:
• Strong communication skills and ability to collaborate with both technical and non-technical teams.
• Analytical mindset with the ability to troubleshoot and solve complex issues.
Education:
• Education Qualification: BE / BTech or ME/MTech (Only)