People Operations Specialist

The People Operations Specialist plays a vital role in our centralized People Operations function. Responsibilities encompass maintaining comprehensive knowledge of HR service areas and providing tier 1 essential assistance to employees on HR-related matters. This includes handling document requests, assisting with onboarding and offboarding, ensuring data integrity, providing Center of Excellence (COE) support for designated HR areas, and payroll processing validation support. Contributions also involve identifying areas for process improvement and recommending solutions.  This role is responsible for processing necessary employee data changes and maintaining records and processing documentation related to HR activities and policy changes. This is a global support role located in India, ensuring the efficient functioning of our HR operations.

•Act as the primary point of contact for global employee and manager inquiries.

•Provide Center of Excellence (COE) support for designated HR areas, including Learning & Development, Talent Acquisition, Total Rewards, and Employee Experience.

•Offer vital support for significant People Team initiatives and projects, such as performance cycles, open enrollments, and employee recognition programs.

•Manage the onboarding process for MNI employees.

•Oversee offboarding procedures for global employees.

•Responsible for the end-to-end management of contractors, encompassing onboarding, offboarding, data changes, and audits.

•Responsible for processing and ensuring the integrity of international transfers.

•Manage the People Operations helpdesk, including ticket management.

•Create and maintain business process Standard Operating Procedures (SOPs) and job aids.

•Conduct system testing to guarantee system functionality and data integrity.

•Maintain data integrity for recurring activities, including payroll processing, onboarding, and system integrations.

•Manage the processing of MNI Spot/Referral Bonuses.

•Provide support for changes to the People Team SharePoint platform.

•Collaborate with the HR Operations Administrator to facilitate employment verifications.

•Serve as a backup resource for fellow People Operations team members on HR Operations-related tasks.

•Generate both regularly scheduled and ad hoc reports of Human Capital Management (HCM) data to support business, business partners, and executive discussions and decision-making regarding talent management.

•Manage data audits and Equity Exhibit audits.

•Collaborate with compliance specialists for annual and semi-annual internal and external audits, including Service Organization Control (SOC) and Sarbanes-Oxley (SOX) compliance audits.

•Regularly audit HR Operations SOPs and job aids to ensure accuracy and proper process documentation.

•Partner with the HR Operations Administrator to validate data integrity for administrative projects.

Recordkeeping

•Maintain HR Information System (HRIS) database records and process paperwork/data changes for new hires, terminations, and other employee status changes.

•Ensure proper documentation retention in collaboration with the HR Operations Administrator.

•Maintain the SOP and Job Aid libraries.

•Verify MNI payroll output, inactive payroll, and active bonus reports.

•Possess 3+ years of relevant HR experience with in-depth knowledge of HR functions and best practices.

•Demonstrate extensive experience as a system administrator, with a deep understanding of system data.

•Hold a minimum of 2 years of Workday or Success Factors experience.

•Strong knowledge of US HR policy and legal compliance.

•Proficient in MS Word, PowerPoint, and Excel, including advanced functions such as vlookup, pivot tables, and if statements.

•Exhibit a self-starter attitude, motivation, and proactive identification of opportunities to contribute to the team's success.

•Showcase strong analytical and decision-making skills, with the ability to independently analyze and interpret requests and escalate issues as needed.

•Prove exceptional organizational skills and attention to detail.

•Handle confidential and sensitive information with discretion.

•Multitask effectively and prioritize tasks in a dynamic environment.

•Possess excellent communication and customer service skills, capable of building partnerships and establishing credibility at all organizational levels.

•Prior experience with Workday Human Capital Management (HCM), Reporting, and Organization Hierarchy is preferred.

•Proficiency in creating simple reports and knowledge of Workday integrations is a plus.

•Show demonstrated experience in bridging business requirements and technical development.

•Bachelor’s Degree required