Operations Manager (Resource Management)

Creative X is a global, integrated creative agency that drives the creative vision for our brands and how they are perceived in the world. We develop the vision for next-generation creative advertising, consumer brand content and experiences for Meta, Facebook, Instagram, WhatsApp and our hardware products.Our vision is fearless creativity that shapes the future of connection. With some of the industry's best talent on our team, we create beautiful work that has a purpose. And with an audience of almost five billion across some of the world's biggest brands, we create brave ideas that demonstrate the full creative potential of our platforms, including industry leading, envy-inducing creative experiences that push the boundaries of traditional advertising.We believe in attracting and nurturing industry-leading talent with a focus on community and career development. We have developed best-in-class collaboration models with agencies and our cross-company creative network to ensure a consistent and effective creative narrative for work that reaches an audience across the globe due to the scale of our products. We are looking for a resourcing manager to support resourcing and developing scalable teams from a broad range of experiences, perspectives and backgrounds. In this role, you will work with cross-functional partners to scope, scale, and resource industry-leading creative and design teams across business priorities. We are looking for a detail-oriented tactical operator, who has experience with and an in-depth understanding for tracking, reporting and finding opportunities to help mobilize a growing, global creative team.

• Facilitate resource allocation process across all Disciplines (Program Management, Production, Creative, Design and Business Affairs)
• Partner with Discipline leadership to determine strategic, creative resourcing solutions for current project needs and forecasting for future growth
• Build meaningful relationships with team members and develop an understanding of their skillsets and experience to ensure they are assigned to projects that align with their strengths, career goals, and the needs of the business
• Understand and help maintain and optimize our central resourcing tooling to ensure it is accurate and meets the needs of our business
• Assess project requirements against comprehensive, cross-functional creative briefs, making talent decisions that serve the best interests of all stakeholders
• Develop new team structures, ways of working and new approaches to tackle complex creative challenges
• Track and report on resource capacity planning
• Support long-lead planning with the Creative Leadership and Program Management Leads to build teams, frameworks and systems that best support key initiatives, campaigns and projects
• Support the onboarding and immersion of new hires

• 5+ years of experience working in resource management at a creative agency, production studio or client side
• Experience working with and navigating marketing and creative organizations
• Experience in Resource Management tools such as Monday.com, JIRA, Asana and/or Workfront
• Experience managing and onboarding freelancers, vendors, agencies, or contractors
• Experience setting priorities, problem-solving, multitasking and working in a rapidly changing environment
• Experience understanding end-to-end creative & marketing process
• Evidenced success with clear communication, negotiations and stakeholder management skills
• Organized, detail-oriented, and adept at both tactical execution and strategic planning

• Demonstrated understanding of AI technologies and their applications in the creative and design industries
• Experience leveraging AI tools and platforms to enhance resource tracking, allocation, and management efficiencies
• Familiarity with AI-powered analytics and automation tools to improve forecasting, capacity planning, and operational workflows
• Proven experience embracing and integrating AI solutions to optimize decision-making processes in resourcing and team planning
• 8+ years of experience working in resource management at a creative agency, production studio or client side
• Experience working in or with a large, global tech company
• Experience adopting emerging AI technologies to drive innovation and scalability in creative team resourcing