Digital Merchandising Program Manager - JPAC

The regional digital channel experiences team develops scalable experiential merchandising programs that engage shoppers to drive awareness, trial, and conversion for our sales channels. We are looking for a Digital Merchandising Program Manager to drive the planning, organization, and optimization of the digital work that supports our JPAC regional retail teams. Elements include but are not limited to: banners, product detail pages, video assets, social assets, refreshes, and so on. Due to the nature of the work, this individual will need to be knowledgeable in all aspects of e-commerce, asset development processes and building effective cross functional partnerships with product enablement, retail creative, and sales analytics teams to ensure that programs are well organized, on track for execution, and assessed for impact.

• Lead and execute programs delivering efficiency and scale across the regional channel enablement teams
• Partner with cross functional teams to create a compelling brand experience online through merchandise presentation (product pages, landing pages, promotions), customer centric category navigation and clear and accurate product information across all digital surfaces
• Build digital merchandising knowledge within the organization by building playbooks and best practices that drive operational rigor across the consumer experience
• Participate in the development/delivery of briefs in partnership with Product Enablement, Global Merchandising, Channel Sales & Category, and Product Marketing to inform cross-functional teams for work on digital program requirements
• Collaborate with the data insights team to understand performance and consumer interaction with site content and online shopping experiences
• Share learnings across channels/partners/regions to drive optimizations across multiple workstreams
• Coordinate and manage regularly scheduled reviews of performance of programs across the business to key internal stakeholders to drive continuous improvement
• Identify testing opportunities, drive improvements of digital merchandising programs, marketing messaging and partner with creative and product enablement to execute
• Continuously research the ecommerce landscape and online competitors, identifying category trends and growth opportunities

• 5+ years of experience in an e-commerce merchandising, category management or marketing role
• Proven knowledge in selling online, and improving process and sales results
• History of managing effective cross-functional relationships between merchandising, marketing and business stakeholders alike
• Evidenced success with time management and organizational skills
• Experience building asset management tools, asset types, and working with online third party retail
• Fluent in Japanese & English
• Demonstrates a high level of accuracy and attention to detail, ensuring precision in work products and deliverables
• Proven track record to excel in dynamic and rapidly changing environments, with the capacity to navigate ambiguity and adapt to evolving priorities
• Customer Focus: Proven track record of prioritizing the needs of internal and external stakeholders to deliver experiences and drive business outcomes
• Communication and Presentation: Effectively conveys complex information to wide-ranging audiences, including leadership, cross-functional teams, and stakeholders