The Client Solutions Manager (CSM) for Meta's Global Business Group is a strategic and enthusiastic solution-driver who puts the needs of our customers first. Based in Sydney or Melbourne, the CSM will work with global brands to build strategic partnerships, drive growth, develop ROI-positive marketing strategies, and improve performance. Success in this position requires strong consultative sales and analytical skills, a passion for marketing and technology, and the ability to thrive in a dynamic, team-oriented environment.- You are curious, hungry to learn, and have an entrepreneurial mindset.- You consistently demonstrate a high level of integrity when it comes to your development and client success.- You build internal community by connecting people, collaborating well, showing respect, acting as an ally, and being inclusive.
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Client Solutions Manager (CSM) - eComm ANZ Responsibilities:
- Work with businesses to understand their objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, creative guidance and measurement recommendations.
- Build key stakeholder relationships including c-suite and founders, as well as internal leaders, and be seen as a key influencer in shaping platform strategy and feeding back on needs of ecomm businesses.
- Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients.
- Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers. Including 1st party data, ecomm platforms and attribution and measurement systems.
- Manage planning, execution, ongoing reporting and optimisation of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time recommendations).
- Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across multiple accounts across multiple country used by clients).
- 5+ years of experience in customer acquisition or in marketing, media, and/or consulting.
- Strong communication, presentation, negotiation, and influencing skills.
- Ability to turn data into actionable insights that inform strategies.
- Able to lead multiple cross-functional projects with a high attention to detail.
- Self-starter with a strong work ethic and ability to work independently with high intensity and urgency.
- Effective and creative problem-solving and decision-making skills.
- Ability to travel as needed.
- Degree in Business, Marketing, Finance, or related field.
- Experience with business case modeling and market/opportunity sizing.
- Demonstrated knowledge of digital media platforms, advertising success metrics, and industry trends.
- Experience with Meta's full suite of advertising solutions.
- Track record of success in managing and growing client relationships.
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.