Markets Support Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

Line of Business Description:

This job is responsible for providing operational support for across Fixed Income and Equity products for the Global Markets business throughout the lifecycle of a trade, with a global focus to provide timely issuance and execution. Analyst will work with the team to drive high performance in the Charlotte OTC Derivatives Confirmations team. The associate will need to liaise with Trading/Sales, Legal and other operational teams as well as external clients and understand the flow of trade confirmations from trade booking to drafting the document, and once drafted and sent to clients the chasing functionality of the team to contact our priority clients for timely execution of the confirmations. Our team is required to ensure adherence to regulatory and internal risk targets. This is an excellent opportunity for a highly motivated individual to be part of a function that has focus from senior Business and Operations management. Analyst will be able to apply critical thinking and a driven mindset to ensure that confirmations are drafted and executed in a timely fashion. This role offers a high level of visibility as you will work with several other internal teams to provide seamless delivery and support to a range of stakeholders. This role is with the established team in Charlotte, but there is also a global presence in EMEA, Singapore, Gurguram, and Hyderabad. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

Responsibilities:

• Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms
• Ensures transactions are completed in an accurate and timely manner
• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management
• Conducts daily monitoring of client trading activity across multiple markets, servicing clients' needs
• Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks
• Performs tasks accurately during high volume periods in a team environment
• Identifies and flags potential risks in a timely manner

• Performs tasks effectively and efficiently during high volume periods and tight deadlines in a team environment
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Improves and simplifies the client experience, reducing manual touchpoints
• Supports the implementation of new processes to improve the overall business operating model
• Identifies and flags potential risks in a timely manner

• Logical approach to problem solving and a hunger for process improvement
• Excellent attention to detail and accuracy
• Good sense of judgement, knows when to escalate and how to manage senior management expectations
• Thrives in a team based environment working toward common goals

• Collaboration
• Customer and Client Focus
• Oral Communications
• Prioritization
• Active Listening
• Adaptability
• Business Acumen
• Client Management
• Data Collection and Entry