Job Description:
At Bank of America, each day brings innovation and opportunity. We are dedicated to turning technology advances into treasury solutions for our clients globally - across all segments and industries. We are looking for highly motivated, self-starters who can advocate for our clients in providing liquidity management, payments and receipts, trade and supply chain finance, FX and commercial card services, by complementing high tech with a personalized touch. Challenge the status quo and influence peers with diverse points of view. Forward thinkers with ability to see what's next in treasury management. The future of treasury management is here at Bank of America. Powered by people. Driven by Technology.
The success of Bank of America and Global Payments Solutions (GPS) is dependent on the continual enhancement and differentiation in the digital space. CashPro® is Bank of America's flagship GPS platform for clients ranging from business banking to commercial and large corporates doing business globally.
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Consider joining the GPS CashPro Product organization. We are a dynamic group - challenging the status quo and influencing peers with diverse points of view. We are looking for a motivated, self-starter to take on the role of CashPro User Experience (Product) Designer. The ideal candidate is passionate about the digital space and the global business environment.
This CashPro User Experience (Product) Designer will focus on all areas of user experience and user interface design, including user/client research and validation, ideation, interaction design, visual design and development handoff. There will be ongoing collaboration with a design lead, product managers, product owners, development leads and developers on early-stage prototypes up through final product implementation. This designer will advocate for what users want, need and expect from the digital products we develop, and have a knack for translating our strategy and complex business asks into efficient and intuitive user experiences. This role entails supporting digital projects along with a lead designer and has an appetite to grow their skills and expertise of the product over a long period of time.
Core functions and requirements for the CashPro User Experience (Product) Designer role include:
• Apply user-centered design processes, including design thinking practices, to identify user needs and create compelling digital solutions for clients in partnership with product managers and key stakeholders
• Have a passion for designing intuitive and efficient solutions in collaboration with clients; facilitate continuous client feedback loop to plan, conduct and synthesize user research with the ability to validate product designs. Create wireframes, user workflows, high fidelity UI, and working prototypes to document the intended user experience online and through the mobile app to ensure digital offerings meet client needs, differentiating Bank of America in the marketplace
• Develop solutions and functionality to remove adoption barriers and increase client utilization of digital tools
• Drive operational excellence, promoting and maximizing adoption of CashPro across Sales and clients alike
• Provide strong subject matter expertise in online and mobile channel capabilities
• Communicate and commercialize strategic CashPro experience needs and tell the CashPro digital story
• Lead technical and support teams to drive client experience and operational improvements
• Manage risk at all times including but not limited to product releases and production incident support
• Partner with other GPS product managers to create and commercialize integration and digitization
Required Skills:
Inclusive and Inspiring: Seeking motivating team players who value collaboration, celebrating shared success and who actively seek and appreciate diverse thoughts and backgrounds
Authentic and Passionate: Seeking highly engaged teammates whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities
Innovative and Curious: Seeking teammates with out-of-the box ideas and solutions, who embrace change with a future-forward mindset, and are looking to challenge the status quo
Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge
• Minimum 5 years of experience with a strong emphasis on UX research, interaction design, IA, and visual design, preferably with a digital channels / digital integration background
• Portfolio demonstrating strong UX, interaction and visual design experience. Applicant is expected to showcase their experience and skillsets in a design exercise as a step in the interview process
• Strong knowledge in moderated user research and hypothesis-based research methods. Experience working within design systems and design tools such as Figma
• Proven ability to work in a demanding, fast-paced global environment, with flexibility towards rapid change
• Motivated self-starter who can act independently and drive execution, follow through with tasks and commitments, and retain sensitivity to when group consensus is required
• Must be able to leverage cross-functional, globally disbursed, teams to prioritize, plan and execute, while retaining the agility to adapt to changing priorities
• Ability to wade through details and complexity, yet return high-level simplicity for senior management, and ultimately recommend workable solutions
• Drive alignment via strong and efficient facilitation and presentation capability, synthesizing multiple inputs into a cohesive approach
• Ability and desire to think creatively to deliver business results both independently and as part of a team
• Intellectually curious, confident, and passionate in communication and work-ethic, energized by continuous improvement and challenging the status quo
• Excellent interpersonal, communication (written and verbal) and relationship-building skills across all levels of an organization.
Desired Skills:
• Knowledge of Treasury Management
• Technical background or understanding, at a minimum ability to "speak Tech"
• Strong knowledge of global digital banking trends
• Understanding of the Agile development process and project management systems
• Keen eye for market awareness and seeker of competitive intelligence
• Systems thinker with an appreciation for how to drive infrastructure improvements
• Ability to perform data analysis and define key metrics to measure success
• Proficiency in standard office tools, data analytics tools a plus
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)
Pay and benefits information
Pay range
$105,000.00 - $138,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.