Business Support Manager II - Global Commercial Banking

Job Description:

This organization has a great opportunity available as it is seeking an Anti-Money Laundering (AML)/Know Your Customer (KYC) Business Support Manager. The AML/KYC Business Support Manager will manage diverse administrative functions for the GCB AML/KYC division, including the coordination of certain projects, key process-control process improvement, audit issues and remediations. Additionally, the AML/KYC Business Support Manager will consult with senior management in evaluating current methods and developing strategies to implement changes and improvements. This role requires a thorough knowledge of GCB, including AML policies/procedures and the AWARE platform. It also requires a working knowledge of general bank policies, programs and procedures and financial/accounting practices. In addition, candidate must be able to thrive in a fast-paced and professional environment. The AML/KYC Business Support Manager will report to the GCB and BB AML/KYC Executive.

• Support multiple GCB sales operations / risk management initiatives that impact execution of client team activities.
• Liaise with Business Controls team, LOB teammates and Support Partners (e.g., Global Compliance and Operational Risk, Technology, Operations, Human Resources, Sales, etc.) related to sales and operational risk and compliance initiatives for the business.
• Participate in Laws, Rules, Regs forums/meetings and facilitate communication of impact and changes to KYC Regional business stakeholders.
• Partners and liaises with cross-functional teams to ensure continuity and alignment on key topics.
• Supports key AML process-control projects, audits and initiatives.
• Management support of AML Self-Identified Audit Issues (SIAI) & Compliance Identified Audit Issues (CIAI) and remediations.
• Any other GCB special projects, SPI/Operational Excellence initiatives or business matters related to AML KYC that may arise during course of usual business

• Experience related to operational risk, compliance, risk management, audit, business controls
• Ability to independently lead and drive initiatives with limited direction and supervision.
• Ability to assess risk and determine when to raise concerns and escalate.
• Influence change across multiple operational processes
• Effective communication and presentation skills (both orally and in writing), with the ability to communicate succinctly with all levels of the organization.
• Exhibit strong personal drive, individual initiative, sense of urgency and responsiveness.
• Strong proficiency in PowerPoint, Excel and SharePoint along with the ability to quickly learn new programs and applications

• Experience or strong knowledge of GCB's functional areas and sales process, tools/technology, and systems
• Strong level of interpersonal skills
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Commitment to challenging the status quo and promoting positive change.
• Bachelor's degree or equivalent work experience