Manager, Care Delivery
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- TIME 100 Most Influential Companies (2023)
- Fast Company Most Innovative Companies (2020, 2023)
- Built In Best Places to Work (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
- Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
- Fast Company Best Workplaces for Innovators (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
Maven is looking for a Manager of Care Delivery to lead a team of dynamic Care Advocates and Care Coaches. Our Care Delivery team helps members navigate digital care and provides coaching to improve clinical outcomes and drive engagement. You will work alongside the management team to foster a strong team culture and ensure we continue to deliver high-quality, empathetic care for women and families in a fast-paced, results-driven environment.
As a Manager of Care Delivery at Maven, you will:
- Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Care Advocates and Care Coaches.
- Learn the ins and outs of Maven’s business and the day-to-day Care Delivery responsibilities, diving in to directly master our family planning programs, communication channels, video appointment workflows, and performance management processes.
- Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members and providers are met in an exceptional manner.
- Be responsible for achieving key performance indicators and coaching individual team members to drive clinical outcomes, engagement, member satisfaction, and productivity.
- Monitor team practices to ensure adherence to Maven’s quality standards and operational SOPs.
- Facilitate the team’s alignment with broader organizational objectives and effectively lead through change.
- Collaborate cross-functionally with our Product, Data, Engineering, and Client Success teams, acting as a liaison from the Member Operations team.
- Participate in and lead team-specific and cross-functional member care–related projects, contributing to the achievement of OKRs from conception to execution.
- Hold your team accountable for KPIs, while coaching individuals toward goal attainment.
- Perform other duties as assigned.
We’re looking for you to bring:
- 5–7 years of experience in allied health, human services, digital health or healthcare organizations, including at least 3 years of experience managing teams of at least 8-10 individuals.
- Experience in family planning and maternal-child health areas such as pregnancy, fertility, benefits navigation, postpartum, options counseling, menopause, adoption, or surrogacy.
- A strong sense of empathy applied to direct reports, members, and providers.
- Savvy business judgment and the ability to support data-driven, results-oriented decision-making.
- Experience in motivating a team to achieve KPIs, drive efficiency, and managing change.
- The ability to create order from chaos and a willingness to roll up your sleeves to solve challenging problems directly.
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Additional helpful experiences and skills:
- Experience working in a fast-paced startup environment.
- Background or certification in health coaching.
- Clinical licensure in nursing, social work, or another provider-related field.
- Experience managing remote or internationally based employees.
The base salary range for this role is $106,000 - $115,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
This role requires active work authorization in the US.
Maven embraces a flexible and inclusive work environment. This role is fully remote and open to candidates located within the United States. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion