Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
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An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- TIME 100 Most Influential Companies (2023)
- Fast Company Most Innovative Companies (2020, 2023)
- Built In Best Places to Work (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
- Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
- Fast Company Best Workplaces for Innovators (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
About the Role
Maven is looking for an IT Support Engineer to join our IT Team in the New York City office. This position will monitor, maintain, and support Maven’s computer systems, applications, and network. You will assist with the day-to-day support and operations of the IT team and Maven user base.
Projected contract term: 6 months
As an IT Support Engineer at Maven, your core responsibilities include:
- Provide Level 1 technical support to our internal users
- Triage incoming IT requests, escalate tickets to Level 2, and monitor SLA policies
- Support products such as Google Workspace, FreshService, Okta, Slack, Zoom, Jira, and Jamf
- Maintain asset management of Macbooks and IT inventory
- Help with onboarding and offboarding employees and contractors with accounts, access, and assets
- Support Maven office environment including events, conference rooms, user stations, printers, and network
- Help with contractor lifecycle management
- Assist IT team with new and ongoing projects
We’re looking for someone to bring core capabilities to our team:
- 2+ years of first level IT/helpdesk support experience
- Located in NYC area and willing to work full time in office (Maven work week)
- Experience using Google Workspaces products (Gmail, Google Docs, Sheets, etc) and administration
- MacOS support experience
- Experience with help desk support solutions such as FreshService
- Experience with deploying MacOS upgrades/updates
- Strong troubleshooting and problem solving skills
- Strong written and verbal communication skills
Preferred experiences and backgrounds:
- Technical education/degree, or equivalent working experience a plus
- Some experience with Jamf software and Apple device management
- Knowledge of Atlassian products such as Jira, Opsgenie, Jira Service Management
- Knowledge of security products and concepts (anti-malware, anti-spam, etc.)
The compensation range for this role is $30 - $40 per hour. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.