Analyst, Configuration & QA
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
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An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- TIME 100 Most Influential Companies (2023)
- Fast Company Most Innovative Companies (2020, 2023)
- Built In Best Places to Work (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
- Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
- Fast Company Best Workplaces for Innovators (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
Maven is looking for an Analyst, Configuration & QA to support Maven’s core business platforms. Reporting to the Senior Manager, Configuration & QA, this individual will be responsible for business system configuration, maintenance and QA, client reporting and issue troubleshooting and resolution.
As an Analyst, Configuration & QA at Maven, you will:
- Complete standard configuration tasks in accordance with established procedures and client plan design.
- Adhere to established configuration QA processes, ensuring zero defect client launches and maintaining high-quality standards.
- Demonstrate proficient knowledge of core business systems supported by the Configuration & QA team.
- Research, troubleshoot, and resolve minimally complex system issues; escalate more complex problems with clear documentation and context.
- Execute on pre-defined focused audits to ensure that transactions are processed in alignment with anticipated system behavior.
- Generate routine and ad hoc reports for internal and external stakeholders in alignment with established specifications and processes.
- Participates in team meetings and support tasks assigned by cross-functional leads.
- Identify personal workflow inefficiencies and share ideas for enhancements.
- Contribute to onboarding of new hires.
- Learn tools like Jira, Looker, and BigQuery; apply them to day-to-day tasks with support.
We’re looking for you to bring:
- 3+ years of experience in a configuration or systems analyst role; healthcare payer, insurance, or fin tech experience strongly preferred.
- Strong leadership and effective problem-solving abilities.
- Experience working with data and analytics tools, reporting specifications and generating reports.
- Experience collaborating with product, engineering and business intelligence teams.
- Passion for details, responsiveness, and organization.
- Experience collaborating with and supporting client success teams and clients.
- Jira, Looker, Asana, BigQuery (or SQL) and Microsoft (or Google) suite experience preferred.
The base salary range for this role is $85,000 - $100,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion