Ecommerce Logistics Analyst (Temporary)

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team

The EMEA Logistics team manages all Warehousing & Logistical supply chain operational standards by contributing warehouse information to strategic plans and reviews; implementing productivity, quality, and customer-service standards; resolving problems and ensuring compliance with both Local and Internal regulations. This is a dynamic and fast-moving team, responsible for facilitating the end to end supply of goods & services that allows us to service all our customers, both internal & external, for the EMEA region.

The Opportunity

The Logistics team is seeking a highly analytical Ecommerce Logistics Analyst to support the Logistics team in their E-commerce operations across the EMEA region, based in Amstelveen with a hybrid work model. The role will cover end to end supply chain and logistical solutions from the point an order is placed by a customer on the web shop to delivery to the end customer. The person should be highly organised and with a fine attention to detail and enjoy running logistics and fine tuning an already functioning system. You must be able to deal with time sensitive situations in a calm manner, you will be capable of gathering and processing complex data from a wide variety of sources, mainly in Microsoft Excel. You know what best practice looks like in distribution and logistics. You take a leading role in driving change and driving business improvements. Importantly, you also build strong relationships, working well with suppliers and internal teams alike.

Job Description

What Your Impact Will Be

• Assist in managing and coordinating the day to day operational activities for warehouse in conjunction with 3PL provider
• Working with customer service team on any operational issues affecting customers.
• Execute the replenishment process between Mattel DC’s and STACI locations
• Identify and implement improvements on the replenishment process, reporting and analysis
• Monitoring 3PL and carrier performance
• Timely solve any process delays with the 3PL
• Assist with budget preparations and administration and maintain accurate records and files.
• Carry out daily operational reporting and measuring performance vs forecast and established SLAs.
• Stock management: Carry out daily analysis and correct snapshot reports on stock discrepancies.
• Stock issues: Ensuring our 3PL is aware of any recalls/ stock write off instructions and that all internal processes for dealing with the issues are followed, including ensuring stock is removed from availability to promise to customers.
• Reporting of throughput volumes, productivities, and Inventory balances of the EMEA e-commerce operations in Daily, weekly and monthly KPI’s.
• Providing expert data analysis based on a combination of proven mathematical models, industry knowledge and business experience.
• Identifying areas of improvement to drive efficiency, cost savings and an improved customer experience.
• Generating replenishment stock requests from Mattel DCs and monitoring progress, delivery on time, receipting, accuracy and damages.
• Assist in the day-to-day planning, forecasting and operational requirements with our 3PL logistical partners
• Monitoring stock requirements and flagging non-moving and overstocked products and managing them to bring them into line with sales forecasts.
• Carry out spot checks on inbound and outbound shipments in the warehouse where needed
• Carrying out monthly performance reviews with our 3PL partners where you will provide analysis on reported claims with service providers and allocate responsibilities between warehousing and transport providers, and draft action plans for resolution.
• Working with the digital and marketing team to help execute initiatives and projects.
• Working with our 3PL logistics partners and suppliers on the technical specifications and usage of packaging and packaging materials.
• Helping to ensure that all our solutions including packaging and processes are compatible with all current and upcoming legal requirements.
• Discover new trends and innovations in the fields of warehousing and logistics
• Facilitate delivery of any supplies (Packaging) and equipment that may be required for Special & Rework operations ahead of required lead time

Qualifications

What We’re Looking For:

• Must have at least 3 years’ experience working in an e-commerce Logistics role working with 3PL providers.  Experience of working in a head office Logistics role is preferred.
• Experience of monitoring KPIs and taking action to remedy any concerns with performance.
• Experience of, and a commitment to Continuous Improvent Process.
• Experience of demand planning and forecasting stock, inbound and outbound volumes.
• Must be an experienced Excel user at advanced level, with experience of analysing large data sets and be able to present results clearly and be able to give recommendations on the back of the analysis.
• You must be comfortable in a warehouse/Fulfilment Centre environment, and have experience of working with operations teams on Continuous Improvements.
• An understanding of warehouse management systems.
• Be comfortable travelling to warehouses/fulfilment centres, both in the UK and across the EMEA region
• Knowledge of working with parcel carrier companies to monitor and improve performance.
• Be confident using Microsoft Office.

Additional Information

What It’s Like to Work Here

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, individuals with disabilities, and those of all sexual orientations and gender identities.