American Girl Experience Associate

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:  The Part-Time Experience Associate (Doll Hair Stylist) position is part of the American Girl Dallas retail store team.

Job Description

The Opportunity: The American Girl Dallas retail store is looking for a dynamic individual as a Part-Time Experience Associate (Doll Hair Stylist), who has the manual and interpersonal skills to deliver friendly and informative service, as well as, the flexibility to adapt to changing business needs.

What Your Impact Will Be: 

• Approach, acknowledge and assist customers promptly.
• Assess and meet customer merchandise and service needs, including special requests and resolving customer problems.  Share product knowledge, answer questions and suggestive upsell other Doll Hair Salon services and complementary products. Share information on store events, promotions and activities with customers.
• Style doll hair according to company standards and demonstrate proper hair care and skin care techniques.
• Conduct inventory of salon supplies and stock salon area and communicate replenishment needs when needed.
• Participate in Doll Hair Salon events including Doll Hair Salon Spectaculars, hair demos, and private birthday parties. 
• Collaborates with co-workers to create a positive work environment and assists in training new associates.

Qualifications

What We’re Looking For: 

• Sales experience in the specialty retail or service industry, preferred.
• Experience styling hair, especially for dolls, preferred.
• Experience working with children, preferred.
• Must be willing to work a flexible retail schedule, including days, nights and weekends.

Mattel is an Affirmative Action/Equal Opportunity Employer
F/M/Disability/Vet