Senior Technical Program Manager

Mastercard's Data & Services team is a key differentiator for MasterCard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this dynamic team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services.

We are currently looking for a Senior Technical Program Manager for Business Intelligence platforms within the Data & Services group. You will manage end-to-end delivery of engineering projects for some of our analytics and BI solutions that leverage Mastercard dataset combined with proprietary analytics techniques, to help businesses around the world solve multi-million dollar business problems.

Roles and Responsibilities:
. Act as Technical Program Manager for managing new product development
• Act as Scrum Master / SAFe agilist and drive all ceremonies
• Implement Scaled Agile Framework and / or other Agile methodologies
• Guide, mentor & coach the team(s) on Agile Scrum, SAFe principles
• Remove impediments with the right sense of urgency, or guide teams in doing so
• Build a trusting and safe environment for the team where problems are discussed without fear
of blame, retribution, or being judged, with an emphasis on healing and problem solving.
• Coordinate with various groups in MasterCard across locations to ensure success of the
projects.
• Being keenly aware of what is being delivered by the team and why, and the big program
picture.
• Maintain, Radiate and Present project related information, & metrics for leadership review
• Recommend strategic direction, continuous improvements and policy changes.
• Lead Project/Program management activities around cost, schedule, quality etc.

All About You:
• Overall career experience of 6-9 years of in Technical Program Management
• Experience playing the Agile Scrum Master role for at least 3 years
• A very strong understanding and experience on Scaled Agile Framework preferably with
certifications
• Proven experience in managing microservices architecture based software delivery.
• Understanding of cloud technologies, CI/CD processes.
• Good skills around Servant Leadership, facilitation, situational awareness, conflict resolution,
continual improvements, empowerment, and transparency
• Knowledge and practice of patterns and techniques for planning and monitoring progress of
work.
• Strong communication and stakeholder management skills involving Business Owners,
Development Teams etc.
• Coordination and organization skills and the ability to work with multiple stakeholders and
vendors across locations to ensure success of the project
• Strong understanding, inclination, and experience towards Lean methodology in general
• Strong understanding of project/program management techniques around cost, schedule,
quality.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Pune, India

Job ID: Mastercard-22331_R-248069

Employment Type: OTHER

Posted: 2025-07-27T00:04:14