Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager
The ONE Service Delivery team is looking for a Senior Project Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
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Overview
• Responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program
• Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations.
• Reports on progress, ensuring dependencies are covered.
• Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
Role
• Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery
• Focus on the customer experience, the build and delivery processes and the problems to be solved
• Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)
• Align dependent organizations and remove/mitigate all blocking issues
• Work directly with external to the organization or external to Mastercard technology providers and customers
• Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
• Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.
• Identify, assess, track and mitigate issues and risks at multiple levels
• Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate
• Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
• Work across teams to optimize processes
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.