Senior Technical Program Manager

This role requires strong leadership, a deep understanding of technology, and exceptional program management skills.

Role:
• Lead the planning, execution, and delivery of complex, multi-phase projects related to regulatory initiatives across the Americas region.
• Act as the primary liaison between project sponsors, senior leaders, and contributing teams to ensure alignment on priorities, scope, and timelines.
• Proactively identify roadblocks, manage risk mitigation efforts, and ensure timely communication of key decisions and status updates to stakeholders.
• Track and report on project KPIs, milestones, and deliverables, ensuring transparency and accountability across the program lifecycle.
• Champion and enforce Mastercard's project management methodologies and standards, escalating issues as needed for resolution.
• Develop and manage detailed project schedules, dependencies, and resource plans.
• Coordinate cross-functional team activities, ensuring each member understands their responsibilities and contribution to the project.
• Support continuous improvement by contributing insights into processes, standards, and new product delivery strategies.
• Foster a high-performance culture within the delivery team, aligning efforts with business objectives and ensuring agility in execution.

All About You:
• Proven expertise in technical program and project management, with experience managing large-scale, cross-functional technology initiatives.
• Strong knowledge of the Agile framework; Scrum or SAFe certification is a plus.
• Experience with infrastructure project management, ideally with exposure to database systems.
• Familiarity with program management methodologies; PMP or PgMP certification is desire.
• Skilled in breaking down high-level requirements into detailed functional and non-functional requirements with minimal oversight.
• Confident with interface specifications, running queries, and conducting high-level technical analysis to drive discussions effectively.
• Previous experience working within Mastercard or deep understanding of Mastercard's infrastructure and regulatory environment is highly preferred.
• Demonstrated ability to influence at all levels of the organization and work effectively in a matrixed environment.
• Highly organized and adept at balancing multiple priorities in a fast-paced, deadline-driven setting.
• Proven experience working with multiple global stakeholders.
• Exceptional written and verbal communication skills, able to convey complex information in a clear, concise manner.
• English proficiency is required, as it involves regular communication with global teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field. Equivalent practical experience will be considered.

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Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.