Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Experience Design
Job Overview:
We are looking for a Senior Specialist, Product Experience Design to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
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About Role:
In This Position, You Will:
Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using customer centric design principles and rapid prototyping (Lean UX and Design Thinking)
Participate in "Design Thinking" workshops - collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
Ability to conduct focus groups, design sessions, task analyses, surveys and online testing is highly desirable.
Knowledge / Experience: 5 to 8 years experience is preferred.
Strong analysis and presentation skills.
Leverage existing - and contribute net new - design patterns to Mastercard's design pattern library
Help define the next generation of data and data-driven products - and through doing so, help shape the future of Mastercard and its growth
Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
Ensure that designs effectively balance business objectives and user engagement, working closely with product managers.
Travel required, anticipated to be less than 25%.
Required Experience/Knowledge/Skills (Core)
Interaction Design:
Experience developing user personas and user journeys to inform product design decisions
Experience in rapid prototyping (Lean UX and Design Thinking)
Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
Experience using prototyping/wire-framing tools such as Figma, FigJam.
An understanding of complex information architectures for digital applications
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organisation and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.