Senior Site Reliability Engineer-2

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Site Reliability Engineer-2

Overview
The GBSC EPMS team is looking for a Site Reliability Engineer who can help us solve problems, implement automation, and leverage best practices.
• Are you a born problem solver who loves to figure out how something works?
• Are you a detail -oriented individual who enjoys complex problem solving?
• Do you love determining the correct actions required to fix a problem?
• Do you have a low tolerance for manual work and look to automate everything you can?

Business Operations is leading the Site Reliability Engineering (SRE) transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Responsibilities
• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor junior resources

All About You
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Bachelor's degree in Information Technology, Computer Science or equivalent work experience.
• Analytical/problem solving and planning skills.
• The ability to organize, multi-task and prioritize work based on current business needs.
• Possess strong communication skills -- both verbal and written.
• Strong relationship skills, collaborative skills and customer service skills.
• 1-3 Years of experience in the following is required: UNIX, scripting, Oracle, SQL skills, Hyperion / Essbase
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl, Ruby or MDX.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.