Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Research Manager
ARC Overview
Advisors Research Center (ARC) is a new and rapidly growing capability designed to respond to fast evolving customer needs for high-quality research support, with the important mission of value realisation in developing insights and recommendations.
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About the role
We are looking for a talented, experienced market researcher with a commercial focus for the UK&I team based out of London. The role involves:
• Working with ARC UK&I Solutions Lead to identifying opportunities for innovative research approaches and support overall growth of ARC for UK&I region
• Liaising with internal and external stakeholders to scope and design research engagements as part of both standalone and cross-disciplinary projects
• Developing compelling pitch presentations for client engagements, ensuring alignment between client requirements and ARC deliverables
• Managing project timelines, budgets, risks and deliverables across multiple initiatives
• Collaborating with international teams and third parties to deliver high quality, impactful results at pace and cost-effectively
• Managing reporting and updates for internal stakeholders, including compiling and analysing performance data, preparing monthly updates, and periodic business reviews to track progress and identify areas for improvement
All About You
3-6 years' experience in MCA (preferred) or at a consultancy firm or market research institute handling customer success, business development or commercial functions
Proficient in crafting compelling pitch decks and presentations for client engagements, with an expertise for storytelling
Skilled in managing reporting for internal stakeholders, analysing performance data to track progress and drive continuous improvement
Knowledge of qualitative/quantitative research tools would be an advantage
All About Your Education & Skills
Project management experience with an ability to manage several projects at the same time
Strong collaboration and communication skills to actively participate as a team member on client calls, internal team meetings and workshops
Commercial Acumen and background in Strategy development. Fluent English required, other languages desirable
Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
Bachelor's degree in marketing, business or equivalent experience
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.