Product Manager - Open Banking (Small Business)

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Role
We are seeking a strategic and results-driven Product Manager to join our Open Banking product management team to help drive our critical focus on serving the small business segment. The successful candidate will take on the execution of strategic product initiatives for the small business segment in open banking. Working closely with the engineering and data science team as well as key Mastercard partner teams, this person will drive both technical delivery and GTM activities.

Key Responsibilities:
• Product Development: Lead the ideation, development, and launch of new small business solutions and feature enhancements and fixes for existing products. Oversee all stages of the product lifecycle, from concept to delivery.
• Customer Testing: Test the product value proposition, desirability, and feasibility with customers. Gather and analyze feedback to validate assumptions and refine the product.
• Iterative Improvement: Adjust product requirements based on customer feedback throughout the product development lifecycle. Ensure continuous improvement and alignment with user needs. Prioritize client requirements and reflect them in the product roadmap and development process
• Cross-Functional Collaboration: Work closely with engineering, design, and other cross-functional teams to deliver the product roadmap. Ensure timely and efficient execution of product development stages.
• Customer Engagement: Engage with customers and partners , including fintech's , PSPs, issuers and acquirers, to gather feedback and ensure solutions meet customer needs.
• Commercialization : Develop sales narratives, build GTM plans identifying prioritized customer segments and target customers, execute trainings and enable cross-Mastercard sales teams' collaboration. Help define and drive marketing strategy and support execution in partnership with the Marketing team.

All About You

• Experience in product management, preferably in open banking or fintech
• Proven track record of leading product development from concept to launch.
• Experience in agile product development and methodologies
• Experience with product development tooling and product roadmap best practices
• Experience across the full software development lifecycle
• Knowledge of Small Business, Lending, and/or Payments financial ecosystems
• Knowledge and experience of GTM and commercialization activities.
• Experience with APIs and their use in product development.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work under pressure in a fast-paced, cross-functional environment.
• Knowledge of Open Banking practices, regulations, and standards is helpful.

Key Behaviors:
• Execution Focus: Works to establish priorities and clear milestones, and works with urgency to drive the delivery of tangible outcomes.
• Customer Focus: Understand and champion customer needs.
• Curious & Creative: Ask the right questions, seek feedback, and solve complex challenges.
• Organized & Detailed: Attentive to details and able to structure tasks efficiently.
• Thoughtful: Thinks through challenges and proactively analyzes options based on data to offer thoughtful recommendations.
• Resilient: Maintains composure under tight deadlines and evolving business requirements.

Who should apply?
A successful candidate for this role will combine strategic vision with hands-on product management expertise. They will have a proven track record of leading product development from concept to launch, particularly in the areas of small business, lending or financial technology solutions. Their ability to work under pressure in a fast-paced, cross-functional environment will be crucial.
The ideal candidate will excel in agile product development, utilizing best practices and tools to drive the product lifecycle efficiently. They will demonstrate strong leadership and communication skills, effectively engaging with stakeholders and prioritizing client requirements. Their knowledge of small business service providers, the small business segment along with experience in Open Banking, will ensure they can navigate the complexities of this evolving role.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
Salt Lake City, Utah: $119,000 - $190,000 USD