Site IT Services Manager

Job Description:

This is a cross-segment role responsible for all local infrastructure services across multiple sites in 3-6 countries, 3k devices (laptops/desktops) with 6 or more direct reports.

The role works closely with other service managers, leading activities at a regional or global level to drive increased adoption, collaboration, alignment & service improvements with business partners and segment leaders directly.

Enable growth through delivery of current and upcoming business demands, either related to organic growth and merge & acquisition.

To ensure high-quality, cost-effective site IT infrastructure service delivery across all business segments in the region while constantly driving process excellence and end user satisfaction.

What are we looking for?

• Bachelor's degree in information technology or equivalent.
• Strong English verbal and written communication skills.
• ITIL certification is preferred, but not essential.
• 10+ years' experience in IT service management, IT project management or similar.
• Experience managing IT change within a business context.
• Experience dealing with people/customers at different levels (mainly General Managers and CFOs) of the business.
• Good understanding of infrastructure technology and IT innovation.
• 3-5+ yrs of experience managing people in a highly exposed environment and ability to work under pressure.
• Experience of managing large budgets & vendor relationships

• Leading a team to deliver all on-site infrastructure services for multiple sites, including end user desk side support, asset lifecycle management & local application hosting
• Ensuring all services are delivered within agreed SLAs
• Driving continuous improvement of services to both increase efficiency & ensure alignment with changing business needs
• Line management of a team of 4 or more direct reports, including remote associates
• Accountability for several vendor-managed services
• Planning & managing a budget of approx. $3.5m
• Accountability for business growth demands within the region (new offices, mergers, acquisitions, warehouses, plant expansion, new plants, etc.)
• Lead specific projects at regional and global level, within and out of SITS organization (x-functional)
• Lead innovation through Design Thinking approach, for faster managerial decisions

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.