Analyst 2, Bus Mtrcs/Analytics

Job Title: Analyst 2 – Customer Operations
Job Type: Contract-to-Hire
Work Schedule: Monday – Friday, 8:00 AM – 4:30 PM CST
Work Arrangement: Hybrid (In-office Monday–Thursday, Work from Home on Fridays)
Pay Rate: $33/hour
Work Location: San Antonio, TX 78249

Position Summary:

Seeking a detail-oriented and analytical Customer Operations Analyst to support end-to-end order fulfillment, monitor service levels, and ensure timely resolution of order and shipment issues. This position plays a critical role in maintaining operational accuracy and customer satisfaction by leveraging advanced Excel skills and coordinating across business, planning, and logistics teams.

Key Responsibilities:

• Oversee execution of service level agreements and resource coordination to support seamless, touchless order processing and timely delivery of shipments.

• Act as the primary liaison between business teams and supply planning units to resolve order issues and maintain visibility into order status.

• Communicate updates on order progress, shipping timelines, product availability, and delays to relevant stakeholders and regions.

• Serve as a subject matter expert in customer contract operations, ensuring all order milestones—from receipt to invoicing—are achieved within expected timelines.

• Analyze and monitor large volumes of data using advanced Excel functions (VLOOKUPs, pivot tables, IF statements) to identify order errors and root causes.

• Develop and implement SOPs that improve customer fulfillment processes and internal workflows.

• Maintain proactive communication with leadership regarding issue status and escalate as needed to meet deadlines.

• Participate in continuous improvement initiatives aimed at enhancing operational efficiency and customer experience.

Required Qualifications:

Education:

• Bachelor’s degree in Supply Chain, Business, or related field

• OR High school diploma/GED with 5+ years of relevant experience

Experience:

• 2+ years working with ERP systems

• 2+ years in roles related to export, logistics, order management, or customer service

• Experience in regulated industries (e.g., medical device, pharmaceutical, or healthcare supply chain) preferred

Technical Skills:

• Advanced proficiency in Microsoft Excel (VLOOKUPs, pivot tables, IF statements, analyzing large datasets)

• Candidates must be tested to validate Excel skill level; please submit test scores with the resume

Client-provided location(s): San Antonio, TX

Job ID: 20811_5745713

Employment Type: OTHER

Posted: 2025-07-21T00:00:00