Customer Training Manager
The Customer Training Manager oversees the national customer training program to include the management of support staff, coordination of contractors and the development of training programs and processes. This role leverages strong experience in training management and in-depth knowledge Residential Property Management to run a successful and value-added training program.
Responsibilities
- Maintain customer training schedule / calendar.
- Develop new customer training opportunities and create standards for existing trainings.
- Develop tracking mechanisms for training class attendance and ROI.
- Develop training videos, podcasts, etc. to enhance and expand the customer training experience; Collaborate with Marketing.
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- Partner with the sales team to increase customer engagement in training programs.
- Work through a sales process in order to build key relationships with training decision makers and ensure exposure for Lowes Pro Academy.
- Oversee and develop the customer training support team
- Secure contractors as needed and monitor services performed
Minimum Qualifications
- 5+ years experience in training and management, preferably Residential Property Management
- 2+ years experience in a selling role
- College Degree required or related experience
- Excellent communication and presentation skills
- Strong organization skills with the ability to manage multiple projects and deadlines
- Proficiency in Office products to include Word, Excel and PowerPoint
- Ability to work flexible hours and travel as needed to meet customer and management expectations
- Experience using Salesforce or a similar CRM is preferred
- Ability to pass a pre-employment background check and drug screen
We Offer
- Competitive compensation with bonus potential
- Expansive benefits package includes Medical, Dental, Vision, Short and Long-Term Disability, Life insurance and 401(k) plan
- Full-time employment
- Vacation & Sick PTO
- Up to 8 Paid Holidays per year
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $83,500.00 - $139,400.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.