Key Responsibilities
- Deliver specialized New Product Introduction (NPI) technical training both in-house and at customer locations, requiring domestic and international travel. Manage classroom and lab activities to ensure course objectives are met, and adhere to safety procedures. Training may occur during off-shift hours and weekends as assigned.
- Learn and maintain comprehensive technical knowledge of new and improved products to prepare and present defined courses. Disseminate new information to staff, complete certifications on multiple platforms and processes, including safety modules, and actively certify others. Establish new certification requirements.
- Follow and engage in Product Development Process (PDP) for all NPI products at Phase Gate 3 or earlier to ensure completion of NPI course to support the tool immediately prior to shipment of second tool to field.
- Utilize Technical Publications and System Product Business Groups to maximize documentation efficiencies. Create and augment documentation to address gaps in released materials, evaluate instructor performance, train others in standard course development processes (Instructional System Design), and oversee course design approval.
- Provide technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems.
- Demonstrate knowledge and understanding of the Global Technical Training organization and operations, as well as the Applied Global Services (AGS) organization. Inform customers of additional Global Technical Training (GTT) courses and products, assist marketing in building customer relationships and selling GTT products, analyze customer issues and needs to identify future training opportunities, and present comprehensive training solutions.
- Provide coaching and leadership to other instructors, serving as a mentor to less senior instructors for class delivery, technical development, and certification. Anticipate, prevent, and resolve customer satisfaction issues.
- Manage multiple projects of diverse scope and complexity, directing project team members.
- Support Early Learning System (ELS) / Alpha Site engineering in-house or on engineering tools, review ECOs, and communicate with the field.
- Assist Global Product Support (GPS) in the generation of documentation.
- Develop new procedures and Best Known Methods
- Collaborate with Engineering and Manufacturing on the first tool build and participate in new product final testing.
- Develop technical materials working directly with Instructional Designers (ID).
- Observe technical activities to determine operating procedure and detail.
- Interview personnel to become familiar with products & methods
- Study technical documents to integrate technology, operating procedures, production sequences, and details.
- Review published materials and recommend revisions.
- Communicate with Business Units to obtain current product information for course updates and represent GTT at product NPI meetings.
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Functional Knowledge
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills
- Explains difficult or sensitive information; works to build consensus
Travel: 20%
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
7 - 10 Years
Work Experience:
Additional Information
Shift:
10-Day 8-Hr (United States of America)
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
Referral Payment Plan:
Employee Referral (Standard)
U.S. Salary Range:
$96,000.00 - $132,000.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.