Product Owner

Description

We deliver our customers peace of mind every day by helping them protect what they value most. Come join the U.S Retail Markets Experience and Strategy organization as a Product Owner (PO) II. We have two openings aligned to our Insurance Professional Service Experience portfolio and will help deliver on our mission to create reusable, efficient, and personalized service experiences that drive value in every interaction.

Product Owner II - I manage Servicing via Salesforce and Agency Preferences within the Insurance Professional portfolio (Small Commercial).

This Product Owner owns these journeys for employees and independent agents, contributing to efficiency, ease of use, and satisfaction. They partner closely with Research and Design and will drive innovation and strategic direction to transform how we deliver exceptional service - ensuring scalable, efficient, and customer-centric solutions.

Focus includes:

• Servicing customers currently through Salesforce. Works closely with various stakeholders on new features, increase efficiency, and optimize call deflection. Build out a vision for the future, establish a multi-year roadmap, and gain buy-in from stakeholders through research, data, and voice of the customer.
• Agency Preferences: Newly funded and formed to reimagine and modernize how agents set and manage preferences, including both their agency and customers. Work with Distribution peers on a seamless experience with the Agent Portal and partner closely with tech on a common solution that could support Personal Lines.

Product Owner II - I manage rate/renewal/cancellation , real -time guidance , and service framework experiences within the Insurance Professional portfolio (Personal Lines)

This Product Owner owns these service-related journeys for independent agents, employees, and partners, directly contributing to Liberty Mutual's growth, profitability, and retention goals. They partner cross-functionally with various squads while also managing several business, analytics, and tech stakeholders to deliver a world class service experience.

Focus includes:

• Rate/renewal/cancellation journey: Sets the vision and leads the experience for helping a customer during their rate & renewal conversations, leveraging key capabilities such as intelligent recommendations, contextual knowledge, and gamification.
• Real-time guidance: Sets the vision and leads the experience for integrating real-time intelligent guidance (e.g., leads, upsells, retention tactics, etc.); partners closely with enablement & data science partners to identify & scale new recommendations; partners with various teams to influence the ability to leverage the guidance in a thoughtful manner to maximize business outcomes.
• Service Framework: Manages our service framework technology, driving strategy and ensuring we design & scale key capabilities while preserving a consistent & cohesive experience; assesses authentication and authorization and supports audit controls; leads platform connections with external teams such as Telephony, Right Track, and Claims

As a member of the Agile team, the Product Owner represents the voice of the customer and the organization through the delivery of business value. This person works closely with stakeholders (business and technology) and understands customers

Client-provided location(s): Boston, MA, Seattle, WA, Flexible / Remote, Plano, TX, Portsmouth, NH

Job ID: liberty_mutual-2025-71393-en_4

Employment Type: OTHER

Posted: 2025-07-25T00:21:35