Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Newsletter
Liberty Mutual Insurance

Principal Researcher, Market Research

Today• Boston, MA

Description

Come join the Experience Research team, part of the Experience organization within US Retail Markets!

The Experience Research team is home to talented market researchers and user experience researchers who work together to support the US Retail Markets functions and priorities. Our team's mission is to understand our prospects, customers, agents, better than anyone in the industry to guide decision-making, strategy, and create competitive advantage.

We are seeking a dynamic and data-driven Principal Researcher to join our Experience Research team focusing on the Servicing experience. This role engages with senior stakeholders across U.S. Retail Markets Servicing and requires a deep understanding of the business priorities. You will spend a majority of your time planning and executing complex research, while also partnering with stakeholders as a thought leader in guiding strategic decisions. This role will partner with our operations, analytics, product, and design teams to shape the servicing experience across customers, frontline representatives, and independent agents.

Want more jobs like this?

Get jobs in Boston, MA delivered to your inbox every week.

Job alert subscription

By signing up, you agree to our Terms of Service & Privacy Policy.



This position may have in-office requirements depending on candidate location.

The role:

In this role, you will produce insights that will support key priorities within our Servicing organization to help drive the strategy and optimize experiences for our customers, frontline employees, independent agents, and digital capabilities.

Key Responsibilities:
  • Lead the Servicing research agenda, which includes managing stakeholders, prioritizing work utilizing the USRM business priorities, as well as working alongside and mentoring junior researchers
  • Spearhead custom, unique and highly complex research initiatives to inform our servicing strategies, directly impacting our user experiences and driving business outcomes
  • Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation
  • Be a recognized expert within the organization utilize expert-level knowledge to train others in user research methodologies and educate stakeholders on best practices and standards
  • Lead high-visibility research projects, collaborating closely with key stakeholders such as Insights & Solutions, Design, Product Solutions, and more
  • Influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context
  • Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders
  • Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals.
  • AI experience is preferred
Qualifications:
  • 8+ years of Market Research experience in a corporate agile setting,
  • Bachelor's degree in Market Research, Marketing, Business, Economics, Statistics or related field; or 6+ years of Market Research experience with Master's degree; or 3+ years of Market Research with a PhD
  • Expertise in a wide range of qualitative and quantitative research methods, including surveys, competitive benchmarking, focus groups, and in-depth interviews
  • Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing
  • Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations Expertise in databases, querying tools, and statistical programs such as SAS, SPSS, R, MarketSight, Displayr
  • Commitment to ongoing learning and staying current with industry techniques and tools
  • Strong organizational, analytical, critical thinking, and team-building abilities
  • Proven track record of effective collaboration with cross-functional teams
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
What Sets You Apart:
  • Proven ability to drive strategic, data-driven decision-making
  • Experience in setting research priorities and aligning them with business needs
  • Ability to balance long-term strategic research with ongoing business performance measurement
  • Strong storytelling skills to translate research into compelling narratives for stakeholder buy-in
Qualifications
  • Bachelor's degree with at least 7-10 years of business experience applying market research and database marketing analysis to business planning. Advanced business degree preferred.
  • Broad knowledge of different types of marketing research, including the benefits and limitations of each.
  • Demonstrated ability to interpret complex research results, apply them to business issues, and make recommendations for action.
  • AI experience
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

Client-provided location(s): Boston, MA, Seattle, WA, Flexible / Remote, Plano, TX
Job ID: liberty_mutual-2025-71276-en_2
Employment Type: OTHER
Posted: 2025-08-01T00:28:18

Perks and Benefits

  • Health and Wellness

    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • HSA
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Mental Health Benefits

  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave

  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities

  • Office Life and Perks

    • Happy Hours
    • Snacks
    • On-Site Cafeteria
    • Casual Dress
    • Holiday Events

  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
    • Leave of Absence

  • Financial and Retirement

    • Performance Bonus
    • 401(K) With Company Matching
    • Financial Counseling

  • Professional Development

    • Mentor Program
    • Promote From Within
    • Learning and Development Stipend
    • Tuition Reimbursement
    • Internship Program
    • Associate or Rotational Training Program
    • Access to Online Courses
    • Lunch and Learns
    • Shadowing Opportunities

  • Diversity and Inclusion

    Company Videos

    Hear directly from employees about what it is like to work at Liberty Mutual Insurance.