Director, Product Research, Contract and Coverage

Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description
This role may have in-office requirements depending on candidate location.

The US Retail Markets (USRM) Personal Lines Property & Specialty team is seeking a Director, Product Research to lead the Contract and Coverage team, responsible for the policy forms across both Liberty Mutual & Safeco brands.

• Management of a team responsible for drafting and developing our tangible promise to our customers through our contract and coverage language.
• Partner with stakeholder teams to understand claims and coverage concerns, evaluating ways to improve outcomes through contract language.
• Team is responsible for developing contracts for new program launches (H3, LL, Umbrella, Pet).
• Provide input to P&S product strategy and programs relating to contract and coverage.
• Manages special projects with a forms or contract impact that generate significant and measurable business value.
• Manages a team of ICs as well as people leaders.
• Leads high complexity work across a team with a range of experience levels, providing coaching and development.
• Team is responsible for conducting competitive intelligence and evaluating product language against key competitors.
• Drives process improvement to ensure successful execution of updates to contract and coverage at the state level across all P&S LOBs.
• Set vision for team members, elevating the importance of the team mandate: our promise to customers is defined and upheld through our contract and coverage.

• Master's degree or equivalent in mathematics, economics, statistics, or other quantitative field, PhD beneficial
• Minimum 7 years, typically 10 years or more of relevant experience
• Proven ability to influence other leaders across an organization 5+ years progressively responsible work experience in an analytically driven environment, preferred
• Expert skills in Excel, PowerPoint, and statistical software packages (eg, SAS, Emblem)
• Must have exceptional quantitative analysis, problem-solving, planning, analytical, decision-making, and project management skills
• Excellent leadership and communication skills through directly managing others required
• Experience managing operations beneficial
• High-level knowledge of data sources, tools, and the business (lines, systems, pricing plans), predictive modeling, and code (eg, SQL)
• Significant understanding of competitors' pricing strategies and relationship to our own
• Industry knowledge developed from internal meetings, news alerts, project-specific work, and proactive research into competitor strategies

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco