Tier 1 - Technical Service Desk Administrator (12hrs Night Shifts)

Description

Leidos has a new and exciting opportunity for a [Position Title] in our National Security Sector's (NSS) Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!

Job Summary:

This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language. This position will work a Panama and 12 hours shift 6PM-6AM.

Primary Responsibilities:

• Responsible for interacting with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Independently and rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.
• This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.

• Significant experience with customer support
• Significant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.
• Significant experience working in a face paced environment
• Significant experience with troubleshooting issues in a growing environment
• Time management skills
• Strong oral and written communications skills
• The candidate must have high school diploma or equivalent and 5+ years of prior relevant experience.
• Candidate must have an active TS/SCI with polygraph.
• Candidate must be US Citizen.