Senior Change Management Specialist

Description

Leidos Digital Modernization Sector is hiring a Senior Change Management Specialist for the Federal Deposit Insurance Corporation (FDIC) Infrastructure Support I (ISS I) program. This is a hybrid position, and the candidate will perform the function primarily at FDIC Headquarters in Arlington, VA. This position will give the candidate the opportunity to help manage change in a dynamic, technology-driven environment. The candidate will use proven ITIL-based change processes to help monitor change within the FDIC environment supported by the FDIC ITSM system.

Location: This role is hybrid. Candidate must be located in the DMV area.

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Primary Responsibilities

• Participate in all stages of the Change Management Process.
• Attend Change Advisory Board (CAB) meetings.
• Review and evaluate change requests within the Customer ITSM.
• Evaluate changes using the Customer Change Management system and Configuration Management System.
• Determine the appropriate assignment of changes (e.g. standard, normal, emergency).
• Participate in Software Development Life Cycle (SDLC) activities as required.
• Coordinate outages with internal personnel and Customer Third Party providers.
• Evaluate and coordinate complex changes, including Emergency Technical Changes.
• Participate in and help facilitate complex outages involving multiple parties.
• Provide senior level input to CAB meetings.
• Apprise Customer leadership of change activities and lead change reporting.

• BA/BS in a business or management-related discipline.
• 12+ years of change management experience.
• Advanced knowledge of business processes.
• Advanced knowledge of change management frameworks such as ITIL.
• Advanced knowledge of project management approaches, tools and phases of the project lifecycle.
• Strong problem solving and root cause identification skills.
• Established leadership and project management skills.
• Experience with multiple large-scale organizational change efforts.
• Excellent written and oral communication skills.
• Experience in engaging and influencing stakeholders at all levels of an organization.
• Ability to align change initiatives with business objectives and strategies.

• Must be able to obtain and maintain a Public Trust security clearance.
• United States Citizenship is required.

• Possess and demonstrate superb customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.