Technical Support Rep Tier 2

Join the Team That's Advancing Healthcare
At Labcorp, we are a global leader in diagnostics and drug development, committed to improving health and delivering scientific breakthroughs to patients around the world. With a presence in more than 100 countries, we offer an innovative and collaborative environment where our team members make a real difference in patients' lives. Our people are passionate, curious, and driven to transform healthcare through science, technology, and operational excellence.

Position Summary
We are currently seeking a Technical Support Representative - Tier 2 to join our IT Support team. In this role, you will provide advanced technical support for complex laboratory software systems. You will be a key liaison between internal teams, vendors, and field users, ensuring high-quality issue resolution and system integration across multiple platforms. Your ability to think critically, communicate effectively, and troubleshoot within a healthcare IT environment will be central to your success.

Key Responsibilities

• Provide Tier 2 technical support for Labcorp's laboratory software suites, including troubleshooting and resolving advanced issues escalated from Tier 1 support.
• Receive, document, investigate, and analyze reported issues from internal stakeholders and field management.
• Identify trends and patterns in support data to proactively address system deficiencies.
• Serve as a key technical liaison between IT, laboratory operations, vendors, and end users.
• Support system integration efforts and ensure system functionality aligns with operational requirements.
• Escalate unresolved or high-impact issues to leadership as appropriate.
• Participate in on-call rotation to support after-hours technical needs about 8 times per year.

Required Qualifications

• 3+ years of technical support experience in a healthcare or laboratory setting.
• Strong working knowledge of Labcorp systems including: LCLS, LCWS, SIS, DI, and order processing/reporting platforms.
• Excellent verbal and written communication skills, with the ability to explain complex technical issues to a non-technical audience.
• Proven ability to manage multiple tasks and priorities with close attention to detail.
• Strong analytical and research skills with demonstrated problem-solving capabilities.
• Ability to work independently and proactively without supervision.
• Flexible to participate in a rotating on-call schedule, including after-hours support.

Preferred Qualifications

• Familiarity with healthcare regulations, compliance standards, and clinical laboratory workflows.
• Experience working with electronic health records (EHR) systems or LIS (Laboratory Information Systems).
• Knowledge of ITIL best practices or formal technical support frameworks.
• Previous experience with ticketing systems and issue tracking tools (e.g., ServiceNow, JIRA).

Application Window: 8/31/2025

Hourly Pay Range: $35.00 - 37.00 per hour

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Client-provided location(s): Flexible / Remote

Job ID: labcorp-2524675_2041593906

Employment Type: OTHER

Posted: 2025-07-31T00:29:34