Oncology Customer Service Support Representative - REMOTE

Oncology Customer Service Support Representative - REMOTE

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!

Labcorp Oncology Specialty team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

Duties and Responsibilities:

• Ability to work in a high call volume environment (averaging ~75 calls per day)
• Ability to research and communicate complex information in a clear/concise manner
• Ability to navigate and work in multiple systems/websites simultaneously
• Provide assistance to clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing
• Collaborate with other departments to resolve reimbursement opportunities
• Receive and process credit card payments over the phone adhering to PCI compliance protocols
• Initiate payment plans for patients for outstanding balances
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Assist with other duties as assigned

• Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience

• Prior Healthcare experience strongly preferred with strong preference given to professional medical billing and collection practices

• Knowledge of professional medical billing and collection practices preferred

• Ability to interpret and apply understanding of insurance explanation of benefits (EOB)

• Courteous and compassionate demeanor

• Previous customer service experience preferred

• Excellent verbal and written communication skills

• Ability to follow established program protocols and procedures

• Ability to review large amounts of data for accuracy

• Must be organized and detail-oriented

• Computer proficiency with MS Windows, MS Office, and database experience

• Medicare/Medicaid billing experience preferred

• Knowledge of CPT and ICD10 codes highly preferred

• Experience with Laboratory Billing and Laboratory Information System (LIS) desired

• XIFIN experience a plus

• Bilingual in English and Spanish highly desirable

• Prolonged periods of sitting at a desk and working on a computer

• Internet speed of at least 50 megabytes per second

• No satellite internet

• Ability to connect equipment to router/modem with Ethernet cord.

• Equipment cannot be connected through Wi-Fi