Key Account Billing Specialist (Healthcare)

Recognized as one of Forbes 2024 "America's Best Large Employers" and named to the Forbes 2024 "Best Employers for Diversity", Labcorp is seeking to hire a Key Account Billing Specialist.

The Key Account Billing Specialist oversees the billing management for the Division's largest clients and partners directly with their leadership. This role acts to address clients with large outstanding receivables, high levels of bad debt, or elevated revenue write-offs and implement action plans for improvement. The Key Account Billing Specialist will oversee billing business reviews, manage the collection of outstanding client debt, resolve client discrepancies, and drive overall improvement in obtaining appropriate 3rd party billing information, medical necessity, ABNs, and other relevant information necessary to reduce overall bad debt. Responsibilities include ensuring timely delivery of invoices, maintaining data integrity, and suggesting process improvements to clients in partnership with sales managers and VP/GMs. Additionally, the role may conduct audits, lead billing and A/R initiatives, and provide training on billing functions to our largest accounts.

This position will also be responsible for identifying clients who may need additional education and coordinating retraining efforts with the local sales teams.

This is a remote-based role with the candidate residing within the Atlantic division. The Atlantic Division includes Maryland, Virginia, North Carolina, South Carolina, Northern Georgia, and Eastern, Tennessee.

Essential Job Responsibilities:

• Ensure the delivery and execution of billing business reviews and reporting for sales and client
• Responsible for monitoring all aspects of the collection of outstanding debts owed to the company from the division's largest clients
• Coordinate with Corporate RCM and clients to drive adoption of technology and tools developed to improve overall account performance.
• Investigates client discrepancies with the customer and with the sales & customer service departments to achieve resolution.
• Ensure the invoices and statements reach the client, including establishing online access for the customer.
• Investigates questionable data to ensure data integrity.
• Partner with Clients, Phlebotomy, and Sales to provide training on process improvement related to claims and/or billing.
• Completes audits on clients third party, client and patient bill denials
• Attend and help lead monthly billing and A/R calls with Billing teams
• Provides training for employees and clients on billing functions outside the billing department to accommodate billing requirements (name/number denials, RPI,)
• Ability to evaluate, recommend, and develop processes to help reduce A/R
• Establish and develop relationships at all levels within the organization
• Complete special projects and reporting requests as required

• Associate's degree, preferably in business, accounting or finance.
• Strong knowledge and demonstrated relevant billing experience in the medical diagnostic laboratory industry
• Exceptional Microsoft Excel skills required
• Knowledgeable in all aspects of Revenue Cycle Management (Billing) and Accounts Receivable processes
• Strong organizational, follow-up, and time management skills
• Ability to work in a fast-paced environment with highly confidential information
• Ability to professionally communication with clients, colleagues and senior management across diverse geographic locations to achieve division's goals
• Strong interpersonal and relationship-building skills
• Excellent verbal and written, communication, interpersonal, and teamwork skills
• Strong time management, planning abilities, and ability to deliver high levels of execution
• Self-directed and can value create
• Fluency in spoken & written English

• 5+ years' experience working in a business-to-business credit and accounts receivable function
• 2+ years' experience working in the healthcare industry
• Knowledgeable in all aspects of Revenue Cycle Management, strong knowledge of the medical diagnostic laboratory industry strongly preferred
• Technical expertise with Salesforce.com and Microsoft products

• Bachelor's Degree, preferably in business, accounting or finance.