Senior Manager, HR Services - My Kyndryl Start

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl has a global footprint, which means that as an HR Services Professional at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else.

You're the warm welcome behind every new hire's first impression. You thrive on creating seamless experiences and turning complex onboarding across multiple countries into a smooth and supported journey.

At Kyndryl, we're looking for a HR Services - Start professional who will play a pivotal role in delivering exceptional onboarding support. You'll ensure every new joiner - regardless of country - is set up for success, connected to the right people, and confident in their first steps. If you enjoy detail, pace, precision, and people, you belong on our team.

While this role is advertised in CEE, we encourage internal applicants across Europe to apply as part of their career development. Successful internal applicants will remain based in their current country of employment.

What You'll Do:

• Manage complex onboarding cases across multiple European countries, owning the new joiner experience from offer acceptance to Day 1 and beyond.
• Act as final escalation point for onboarding queries, delays, or high-touch cases involving senior hires or regulatory complexity.
• Partner with HR, IT, Payroll, Compliance, and global shared services to coordinate all preboarding and onboarding actions (equipment, access, contracts, systems).
• Lead onboarding process improvements - this could be creating FAQ articles, looking for opportunities to streamline workflows, or introducing automation where possible.
• Ensure accuracy and compliance of documentation, right-to-work checks, and country-specific onboarding actions.
• Track and report on SLA performance, onboarding satisfaction, and case volumes using ServiceNow and Excel dashboards.
• Deliver training and guidance to onboarding specialists, acting as a mentor and onboarding SME.
• Support global onboarding and transformation initiatives, including policy rollouts, onboarding system enhancements, or new country transitions.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from a Junior Architect to Principal Architect - we have opportunities for that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.

Benefits for you
Kyndryl Poland is proud to be certified last year by "Mamo Pracuj" foundation as Parents Friendly Employer.

In joining Kyndryl Poland you will work for a diverse company that invests in your future and join a team culture that amplifies learning, and development agility.

Kyndryl has a flexible working policy. Depending on the position there are a number of options including some home working opportunities. These ensure a better balance and improved flexibility both inside and outside of work for you.

Plus, we offer many other cultural and environmental benefits to our employees. From an agile office space with games room, to team dinners and seasonal gifts. As well as Charity, ESG initiatives and focus groups, where our employees co-create our new company culture strongly based on their personal feedback and sentiments.

Our employees enjoy varying other options too: utilizing our BeWell Program (with online consultants in law, tax, life events, psychology, coaching); opting in for the Retirement pension plan and we have a Cafeteria platform, with Kyndryl benefits points.

Of course, you can also take advantage of other great offerings:

• Private health card
• Life insurance package
• Multisport Card
• Discounts for Kyndryl employees
• A wide range of benefit options for parents and children
• Sports activities and team events
• Free language courses & many personal development possibilities
• Employee referral program
• Mindfulness and Yoga Classes

These are just a part of the initiatives and opportunities available to you, as we continuously develop as an Employer of Choice.

We are looking forward to seeing you join us!

Information on how to report breaches of law at Kyndryl in connection with the Whistleblower Protection Act of June 14, 2024:

https://preview.kyndryl.com/pl/pl/company/whistleblower-global-services?cde

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills & Experience:

• 3-5 years in HR services/shared services or onboarding coordination, ideally across multiple European countries.
• Deep knowledge of onboarding processes, preboarding, contract setup, and Day 1 readiness activities.
• Ideally, experience in ServiceNow (or other case management tools).
• Strong skills in Excel or other tools for reporting and SLA/KPI tracking.
• Proven ability to influence and collaborate with cross-functional teams (HRBPs, IT, Facilities, Payroll, Legal).
• Structured, solutions-focused, with a calm and proactive mindset.

Preferred:

• Experience with onboarding senior hires or executive-level joiners.
• Familiarity with Lean/CI or automation projects.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Flexible / Remote, Wroclaw, Poland

Job ID: Kyndryl-R-45784

Employment Type: FULL_TIME

Posted: 2025-07-23T11:35:32