Senior Manager, HR Services - My Kyndryl Specialty Services
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Your Future at Kyndryl
Kyndryl has a global footprint, which means that as an HR Services Professional at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else.
You're the linchpin in a fast-paced, globally connected HR ecosystem - where your ability to solve complex challenges, enable transformation, and elevate executive service experiences makes a tangible impact every day.
At Kyndryl, we're looking for an HR Services leader who thrives on building structure in complexity, enabling people leaders, and turning operational excellence into human moments that matter. Join our mission to modernize specialty HR services and be part of a movement that champions both innovation and heart.
Working within a specialized HR service delivery will require consistency, the ability to scale, and ensure quality across performance, restructuring, executive support, enablement and reporting. You'll:
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- Partner with country HR and global COEs to design and deliver responsive solutions that support business strategy and employee experience.
- Be a trusted advisor to HR and leadership teams - offering specialist insight and best practice on high-touch, sensitive HR cases.
- Own and evolve operating procedures in line with global HR models, while adhering to SLAs, KPIs, compliance, and governance standards.
- Analyse service data, identify patterns and improvement areas, and shape actions that drive transformation and better outcomes.
- Lead change confidently - whether it's a new HR platform, reorg support, or global HR initiative.
- Collaborate across borders to influence enterprise-wide HR solutions that elevate service delivery and align with local nuances.
- Champion continuous improvement by bringing curiosity, data, and creativity to every service experience.
- Guide junior HR professionals and coach others through complex service models.
Who You Are
You're not just an HR expert - you're a service visionary. You know how to navigate ambiguity, connect dots, and lead people through change. You balance operational rigor with emotional intelligence and bring structure to service while always putting people first.
You're someone who:
- Leads with empathy, clarity, and confidence.
- Excels in stakeholder collaboration and has the voice of a trusted advisor.
- Thrives in cross-functional settings with a global mindset.
- Is detail-oriented but never loses sight of the bigger picture.
While this role is advertised in CEE, we encourage internal applicants across Europe to apply as part of their career development. Successful internal applicants will remain based in their current country of employment.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Experience:
- Proven experience (typically 6+ years) in HR services, with a focus on service delivery and transformation.
- Hands-on HR service partner experience, ideally in a global or matrixed environment.
- Proven experience leading or supporting executive HR services or senior-level case management.
- Proficiency in case and service management tools (e.g., ServiceNow), and Microsoft Office (Excel, PowerPoint, Word).
- Data-driven with a knack for spotting trends and taking action.
- Exceptional communication and interpersonal skills in English (both written and verbal).
Preferred Qualifications:
- Bachelor's degree in Human Resources, Business, or related field.
- Experience managing or transforming regional HR support operations.
- Demonstrated ability to influence senior stakeholders and lead with a global mindset.
Your Future at Kyndryl
At Kyndryl, your future is limitless. We offer unique opportunities to shape your career-whether you want to broaden your knowledge across all aspects of HR or deepen your expertise in executive services. With our commitment to learning and development, global mobility, and innovation-you'll never stop growing here.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion