Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Join Samlink - a Kyndryl company as a Service Coordinator and be a key player in delivering exceptional IT services. You'll ensure timely resolution of customer issues, manage service requests, and maintain communication throughout the service process.
Work closely with IT teams, end-users, and stakeholders to ensure our service delivery meets business needs. Document and update service procedures, monitor SLAs, and maintain ITSM systems, including the Efecte ticketing tool, for efficient service delivery.
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Help employees by coordinating and troubleshooting technical issues with desktops, laptops, or network services. Execute Service Support processes, including Incident, Service Request, and Authorization Management, ensuring compliance and driving process improvements. Monitor process measurements, address negative trends, and provide ongoing education to process users.
If you're a passionate problem-solver with an interest in technical administration, join us at Samlink and make a difference for our customers and communities.
In addition, we offer a comprehensive benefits package designed to support your well-being and professional growth:
- Flexible Working Hours: Options for flexible schedules and remote work.
- Continuous Learning and Mentorship Programs: Opportunities for training and professional development.
- BeWell: Comprehensive wellbeing services (Employee Assistance Program) for employees and their families, providing a broad range of accessible programs, policies, and practices that support physical, mental, social, and financial well-being.
- Company Events: Team-building activities and social events.
- Company-Provided Mobile Phone: Mobile phones are provided for work and private use.
- ePassi: Digital solution for lunch, wellness, sports, culture, and commuting benefits.
- Bicycle Benefit
Please note that our offices are located in Espoo and Jyväskylä, and the candidate would need to be based in these areas.
Who You Are
You're skilled and experienced, with a proven track record. Equally important, you have a growth mindset, eager to drive your personal and professional development. You prioritize customer success and are naturally inclusive in your work.
Required Skills and Expertise:
- 3+ years in IT disciplines like desktop field services, network support, applications, security, or IT management
- Ability to navigate between infrastructure and application platforms, businesses and functions, end users and senior management
- Expertise in desktop, technical, and help desk support, incident management, and service improvement
- Experience in SLA Management/Service Management
- Strong customer service and communication skills
Preferred Skills and Expertise:
- ITIL awareness
- Efecte ticketing tool knowledge
- Excellent written and verbal communication skills
A security background check may be performed for those selected to Samlink positions, in accordance with the company recruitment guidelines and the Security Clearance Act.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.