Organizational Change Management Consultant

The Role

Do you have passion for driving tech-enabled organizational change and innovation? Are you fascinated by the intricate workings of businesses and eager to help customers navigate complex challenges? Then we have a unique opportunity for you as an Organizational Change Management Consultant (Analyst).

In this role, you will be the Change Management Consultant on dynamic consulting delivery projects that involve strategic tech transformation across Kyndryl's services in Applications (e.g. ERP), Data, AI, Cloud, IT Managed Services, Securities, Digital Workplace and more. Your assignment will require you to work across the OCM discipline, such as Change Readiness, Communications, Training & Adoption, Behavior & Culture and Workforce transformation. Working with the customer and Kyndryl team, you will ensure successful implementation of OCM solutions, reporting to the Change Management, Communications or Training Lead as well as supporting Customer stakeholders.

In addition, you will work closely with the UK&I OCM Director on internal initiatives such as OCM capability enhancement and business growth activities, supporting business development activities from the outset of customer engagements. This represents an exciting and entrepreneurial element of the role where you will apply OCM experience in a pre-sales context.

Finally, it is an exciting time to join the Kyndryl OCM team as we expand our services and work with the established Global OCM team. You will be key to the journey in Kyndryl UK&I OCM, bringing the best of your knowledge, skills, collaboration and energy to the practice!

Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions - so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology.

Your Future at Kyndryl
As an Organizational Change Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

Who You Are

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Key responsibilities:

• Support the implementation of OCM strategies and plans for client engagements.
• Conduct change impact assessments and produce data-driven change action plans.
• Support the development of Change / Communication and Training strategies and plans.
• Design the Change Network and produce change network engagement content and deliver engagement sessions.
• Develop communication campaign collateral, align approval and launch.
• Develop client-specific training programs.
• Track and analyze OCM metrics to measure the success of client initiatives.
• Collaborate with Kyndryl OCM Leads and client project teams to ensure smooth change implementation.
• Support the development of OCM proposals and presales activities.
• Assist in the development and maintenance of internal OCM tools, templates, and methodologies.
• Contribute to the continuous improvement of OCM methodologies and tools.
• Participate in knowledge-sharing sessions and contribute to the development of OCM best practices.

Required Skills and Experience:

• 4+ years of OCM Change Management or Project Management experience in consulting, preferably technology consulting in core OCM workstreams such as Change Management, Communications, Training and / or Business Transformation.
• Bachelor's degree in a relevant field (e.g., technology, business, psychology, communications, media).
• Strong communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Seeks and incorporates feedback regularly.
• Experience with project management methodologies.
• Consulting skills, including strategic thinking and problem-solving.
• Experience designing and delivering Change deliverables such as, Stakeholder Analysis, Communication strategy / plans / campaign execution, Change Strategies, Change Impacts Management, Change Network Management, Training programs, and Change measurement.

Preferred Skills and Experience:

• Knowledge of OCM frameworks and methodologies (e.g., Prosci, ADKAR).
• Project management certifications (e.g. Prince2).
• Change Management certifications (e.g., Prosci, AIP, APMG).
• Familiarity or experience with Target Operating Model transitions.
• Familiarity with business transformation delivery.
• Experience with IT managed services and IT infrastructure services.
• Technical certifications (ITIL, Agile, etc.).
• Experience in Agile, DevOps, or cloud transformation environments.
• Familiarity with tools like Microsoft 365, ServiceNow, Jira, or OCM platforms.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.