Infrastructure Specialist

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.

You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!

This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

• Experience: 5+ years
• 1+ years of hands-on experience in supporting and maintaining Mitel Openscape/UC solutions in managed service environments
• Proficiency in troubleshooting and resolving issues within Openscape Contact Center.
• Strong grasp of networking concepts (IPv4, switching, routing, VLANs, SIP), preferably with Cisco or HP networking exposure
• Experience with VMware ESXi and/or Microsoft Hyper-V, and deploying Mitel solutions in virtualized setups
• Familiarity with Windows Server, SSL Certificates, Active Directory, and general server administration
• Exceptional communication skills-both written and verbal-with strong documentation practices
• Ability to work independently, take ownership, and collaborate across functional teams
• Willingness to support occasional off-hours work, as required.
• Openscape Contact Center, ASC Voice Recording and Verbal Signature, Impact Technologies, Calabrio, and Softcom.
• Troubleshooting: Expertise in fault diagnosis and resolution
• Networking: LAN/WAN, SIP, VoIP, ISDN, PSTN, VLANs, Cisco/HP
• Virtualization: VMware ESXi, Hyper-V
• Documentation: System configs, fault logs, knowledge base contribution
• Communication: Strong verbal and written communication skills
• Teamwork: Effective collaboration with cross-functional teams

Responsibilities

• Role Overview: The Infrastructure Services Engineer is responsible for the deployment, support, maintenance, and continuous improvement of Mitel Openscape and Unified Communications (UC) solutions within managed service environments
• The ideal candidate will bring deep expertise in Mitel platforms, project execution, strong diagnostic and problem-solving skills, and a solid foundation with voice platforms
• This role works closely with clients, project managers, and cross-functional teams to deliver exceptional service and ensure operational excellence
• Deploy, configure, and maintain Mitel Openscape solutions across virtualized and physical environments
• Serve as a senior escalation point for break-fix and performance issues
• Collaborate with project managers and service desk teams to deliver timely and effective solutions
• Document system configurations, troubleshooting steps, and resolution outcomes to maintain an up-to-date knowledge base
• Conduct root cause analysis for recurring issues and contribute to service improvement initiatives
• Support associated network infrastructure including LAN, WAN, VoIP, SIP, ISDN, and PSTN
• Assist in the implementation, upgrade, and migration of hosted and on-premise Mitel solutions
• Mentor junior engineers and share technical expertise across the support organization
• Ensure compliance with SLA commitments and actively contribute to the enhancement of support processes

The compensation range for the position in the U.S. is $96,480 to $183,240 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California: $106,080 to $219,840

Colorado: $96,480 to $183,240

New York City: $115,680 to $219,840

Washington: $106,080 to $201,480

Washington DC: $106,080 to $201,480

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.