Infrastructure Specialist (Linux)

There are two halves to this role: First, contributing to current support where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second a long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.

You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!

Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Linux System Administrator. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

You're good at what you do and possess the required education and experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. Finally, you're open and borderless - naturally inclusive in how you work with others.

Overview:

We are seeking a certified Red Hat Linux System Administrator to work on busy Canadian account with other Linux Admins, ensuring the availability of Linux Systems on ESXI hosts. Responsibilities will include incident response, system performance monitoring, change execution, service request fulfillment, and server error troubleshooting. Quick analysis of system trends, issues, risks, and the health of the Linux environment is essential. In-depth knowledge of Red Hat Enterprise Linux and excellent troubleshooting skills are required for success.

As a Linux Administrator, you will be responsible for maintaining and optimizing Linux based Operating Systems for Kyndryl's customer(s). You will install, configure, and maintain computer systems running primarily Red Hat Linux. Duties include System Administration, On-Call 7x24 rotation support, troubleshooting, automation, patching, clustering and ensuring disaster recovery solutions are operational. Additionally, familiarity with problem, change, and incident management using ServiceNow is preferred.

Responsibilities:

System Administration and Maintenance:

• Troubleshoot, manage, and maintain RHEL v7, 8 & 9 servers for performance, security, and reliability.
• Collaborate with teams to ensure system availability.
• Complete system health checks according to specifications.
• Possess knowledge of Linux principles, commands, and file manipulation.
• Understand backup & restore procedures as well storage management fundamentals.
• Use Kyndryl's Ansible & Reporting to adhere to best practices and address security & compliance vulnerabilities.
• Implement changes and conduct post-implementation reviews or RCA as required.

Patching and Upgrades:

• Apply security patches, updates, and system upgrades regularly.
• Monitor vulnerability reports and address issues swiftly.

Automation and Scripting:

• Leverage Ansible and other automation tools to optimize and automate repetitive processes.
• Create and manage scripts, such as shell scripts, to facilitate system administration and oversight.

High Availability and Disaster Recovery:

• Implement and oversee high availability solutions to reduce downtime and adhere to SLAs.
• Develop and evaluate disaster recovery procedures to maintain business continuity.
• Engage in Disaster Recovery Exercises (DRE).

Storage Management:

• Work with Storage and SAN teams to configure the Operating System correctly.

ITIL Processes:

• Follow ITIL best practices in problem, change, and incident management. Work with teams to quickly resolve incidents and provide on-call support.

User Account Management:

• Manage Linux user accounts, access controls, and permissions.
• Ensure security policy compliance.

Monitoring and Troubleshooting:

• Monitor performance, identify bottlenecks, and address issues.
• Troubleshoot server errors, network problems, and application issues.

Documentation and Reporting:

• Ensure precise documentation of configurations, procedures, and system modifications.
• Produce periodic reports detailing system health, utilization, and incidents.

Who You Are

Qualifications:

Education:

• A Post Secondary education degree or diploma in Computer Science, Information Technology, or a related field.

Certifications:

• Relevant certifications such as:
• Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE)
• Linux Professional Institute (LPI) Certification
• Must be able to obtain Canada Secret Level II Clearance (typically requires living in Canada for 10 years with clear background check)

Experience:

• 1-2 years of hands on experience using RHEL in a school, home lab and/or co-op work placement.
• Proficient in Red Hat Linux administration (versions 7, 8, 9)
• Must be able to manage, implement and troubleshoot RHEL Pacemaker Clustering, Major & Minor OS upgrades and patching, Postfix, multipath using SAN Storage, OS Partitioning using LVM/Parted, OS Performance tuning & troubleshooting, networking with LACP port channel & VLANs, Break fix kernel panic & machines with boot issues and fine tune kernel policies
• Strong understanding of Security & Compliance.
• Experience with Ansible Playbook & Scripting development preferred.

Desired Skills:

• Scripting: Proficiency in Bash scripting.
• Availability: Must be able to participate in an on-call support rotation for 7x24 coverage and handle after-hours and weekend changes.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.