Change and Release Manager

• There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else

Drive and coordinate the release management process across infrastructure and application domains, ensuring seamless deployments while minimizing risks to production and supporting continuous improvement in operational efficiency.

Act as the Incident Commander during high-severity incidents (P1/P2), facilitating swift resolution and clear, effective communication with stakeholders, while driving process excellence throughout incident handling.

Leverage deep expertise in Incident, Problem, and Change (IPC) processes to contribute to the identification of improvement opportunities and process optimization efforts. Champion root cause analysis to improve system reliability and reduce recurring incidents.

Ensure compliance with Service Level Agreements (SLAs) and promote Service Level Management (SLM) practices, focusing on continuous improvement of SLA and KPI tracking to enhance performance and operational outcomes.

Collaborate cross-functionally with application teams, infrastructure, support, and business units to align operations with broader organizational goals, driving both incident management excellence and overall process performance.

Develop and maintain standard operating procedures (SOPs), incident reports, change tickets, and release plans, ensuring they support best practices and facilitate continuous learning and process improvement.

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.



Required Technical and Professional Experience

• 6 + years of experience in Release Management .

• Expertise in Release Management for both Infrastructure and Applications, with a focus on continuous improvement and operational performance enhancement.

• Proven track record as an Incident Commander during high-priority incidents, driving effective resolution and process improvements post-incident.

• In-depth understanding of ITIL processes, particularly Incident, Problem, and Change Management, with a focus on identifying opportunities to streamline processes and optimize operational outcomes.

• Solid knowledge of Service Level Management (SLM), including the ability to track and report SLA/KPI metrics to foster accountability and continuous improvement.

• Strong communication, coordination, and stakeholder management skills, with an ability to work effectively under pressure and facilitate the smooth execution of process improvement initiatives.

• Experience with process improvement methodologies such as Lean, Lean Six Sigma, Agile, or Business Process Management (BPM), with the ability to coach others in the application of these techniques to drive measurable improvements.

Preferred Technical and Professional Experience

• Bachelor's degree in computer science or a related field.

• Good experience in End-of-life Release replacement or migration project.

• Hands on Experience in Release ,Incident, Problem, and Change Management,

• Good knowledge of Lean, Lean Six Sigma, Agile, or Business Process Management

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.