Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
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Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management - then this role is for you.
Intesa (a company of the Kyndryl group), as part of its growth path and positioning as an accelerator of digital transformation projects, is looking for an Applications Management Specialist to be placed within the Delivery area. Further information on the methodologies and technologies used will be provided during the interview.
Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
The main activities will be:
- Monitor platforms by means of probes, dedicated applications and direct enquiries on databases;
- Perform micro-setup / configuration change operations on specific areas;
- Manage the process of issuing digital signature certificates through the Certificate Management interface and their subsequent setup on the specific environment;
- Managing corrective maintenance, involving the competent company departments where necessary;
- Carrying out analysis/addressing requests for customer-side analysis for contract extensions or service enhancements;
- Providing consultancy and internal support on regulatory issues or on released projects;
- Managing customer criticalities by intervening directly and/or involving the competent company departments (Incident and Problem Management).
Who You Are
- Minimum 1 year of experience
- Diploma or degree in IT or similar disciplines;
- Knowledge of the main programming logic and preferably minimum experience as a programmer;
- Knowledge of Oracle DB and SQL and PL/SQL languages;
- Knowledge of the Office package, HTML, XML;
- Knowledge of Atlassian suites (Jira, Jira Service Management, Confluence) and GSUITE;
- Problem solving, accountability and excellent organisational skills;
- Experience in application support and willingness to interact with customers;
- Strong team working skills, excellent communication and interpersonal skills;
- Good knowledge of English.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.