JOB DESCRIPTION
Manage the overall day-to-day operations of the store s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
- Interview, select and hire candidates to staff the on-line shopping department
- Meet the demands of product flow and create schedules according to guidelines
- Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
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- Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
- Train associates on all functions and duties of the order selector and customer attendant roles
- Lead team in the planning, implementation and execution of e-Commerce s initiatives
- Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
- Assist in the analysis and response to the competitive landscape
- Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
- Execute best practices to determine appropriate substitutions in the event of an out of stock
- Follow processes for streamlining collection of orders, products, checkouts and delivery
- Report inventory issues such as out of stock items to department heads in a timely manner
- Troubleshoot equipment and devices for e-Commence department
- Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
- Report all issues with item shelf allocation to division KOMPASS team
- Monitor and control expenses for the department
- Ensure preventative maintenance is being performed on all equipment in the department
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- High School Diploma or GED
- Any prior experience in the selection and hiring process
- Any proven supervisory experience
- Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day
- Strong leadership skills
- Excellent oral/written communication skills
- Proficient in Microsoft Office
- Strong organization skills
- Ability to stoop, kneel, or crouch several times per hour
- Must be able to stand for extended periods of time and/or walk constantly
Desired
- Bachelor's Degree
- Any experience with and knowledge of Point of Sale (POS)