JOB DESCRIPTION
Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines
- Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones
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- Initiate and complete selection process for customers on-line orders
- Read and follow directions given in the note section
- Ensure quality and freshness of all items chosen
- Communicate with customers via a portable phone and respond to calls in a professional and timely manner
- Retrieve each customer s order from all staging locations and ensure order accuracy; load order into customers' cars
- Process the orders through the point of sale (POS) system
- Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
- Scan and bag orders on the go while following all bagging standards
- Communicate any substitutions or exceptions to customer s order at time of pick-up
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
- Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
- Perform required opening and closing procedures
- Learn and adapt to new and improved processes
- Assist in training new e-Commerce team members
- Meet/exceed productivity standards
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- Basic math skills (i.e., counting, addition, and subtraction)
- Ability to read shelf tags
- Excellent oral/written communication skills
- Ability to work without supervision
Desired
- Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
ABOUT US
\n From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. \n
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\n Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. \n
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\n Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! \n