Career Level Requirement
Experienced
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KPMG is currently seeking a HR Service Delivery Technical ServiceNow Product Owner to join our Digital Nexus technology organization. This is a remote work opportunity.
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Responsibilities:
- Take ownership of the HRSD product backlog within the ServiceNow platform; prioritize features, define user stories, and ensure alignment with the overall HR service delivery strategy
- Leverage your in-depth knowledge of the ServiceNow platform, particularly in the HRSD module, to guide and support development teams; collaborate closely with developers and administrators to implement and configure HRSD solutions
- Implement agile principles and practices in the product development process; conduct sprint planning, backlog refinement, and sprint review events to ensure the timely delivery of HR service enhancements
- Collaborate with HR stakeholders, IT teams, and other relevant departments to gather requirements and feedback; act as a bridge between business needs and technical implementation, ensuring successful communication and understanding
- Maintain a strong focus on the user experience within HRSD solutions; work closely with UX/UI designers to enhance the usability and effectiveness of HR service delivery features
- Utilize data analytics and key performance indicators to make informed decisions about HRSD features; implement metrics tracking and reporting to measure the success and impact of implemented solutions
- Minimum five years of recent experience as an Agile Product Owner with a focus on HR Service Delivery
- Bachelor's degree from an accredited college or university in a relevant field such as information technology, management information systems, computer science, business administration is preferred; ServiceNow certifications related to HRSD and Agile methodologies are highly desirable
- In-depth knowledge of the ServiceNow platform, specifically in the HRSD module
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams; passionate about optimizing HR service delivery through the ServiceNow platform and excel in an agile development environment
- Possess a strong technical aptitude and innovative mindset, with the capability to understand and communicate technical concepts to both technical and non-technical stakeholders
- Experience in operationalizing Generative AI capabilities is a plus
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Follow this link to obtain salary ranges by city outside of CA:
https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=6705-9
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