Manager, Collections (GTA)
Overview
As a member of the Administration Leadership Team, the Manager of Collections is responsible for the management of the national collections of accounts receivable for both the Direct and Dealer sales channels.
Responsibilities
The primary responsibility of the Manager is to execute effective and efficient collections strategies to improve the Accounts Receivable delinquency levels and promote the business by encouraging more sales, while at the same time limiting risk exposure to the company and maintaining exceptional customer satisfaction.
As a Collections Manager, you will oversee the collection unit of approximately ten collections representatives ensuring the company's objectives and standards are met. You will be responsible for overseeing the different areas of the business within Direct & Dealer Channels, where you will be handling collections and compliance governed processes. In this position, you will also recommend human resources actions {hiring, terminations, salary actions, and promotions), coordinate with management and other managers to resolve problems and work on special projects.
• Responsible to Collect and manage Direct and Dealer accounts receivable for a 200M Annual Sales
• Daily compile and analyze statistical data relative to collections productivity, monitor live calls and provide advice and feedback to staff and upper management, answer questions concerning account activities and review status of the portfolio performance concerning settlements and bankruptcies
• Responsible to build, monitor and manage all aspects of the corporate strategy and targets for the year
• Customer interaction and requests may be extensive where you will authorize adjustment of finance charges, approve exceptions for extended periods and settlement arrangements for customers.
• Expected to network with various department of business in Canada including the US counterparts, audit and compliance teams within Canada and US and Trustees in Bankruptcies and respond to inquiries.
• Allocating resources, planning work schedules, and assigning work to all staff within the department
• Ensuring appropriate training and affirmations are provided to all new and current staff members, conducting performance reviews, responding to associate relation issues, and provide training for career development.
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• Communicate with key stakeholders in matters related to the extension of credit and settlement of disputes, delinquent accounts and balances outstanding.
• Responsibilities also include stringent oversight over the department procedures and related policies while ensuring that the employees are always aware and trained on all changes.
• Other projects as required
Qualifications
• 3-5 years of Management experience
• Demonstrate strong leadership skills
• Proven ability to coach and motivate individuals with varying levels of experience
• Knowledge of collections Key Performance Indicators (KPl's) preferred
• Excellent communication skills, both written and verbal
• Demonstrated excellent analytical, planning and problem solving skills
• Must have strong interpersonal skills with the ability to work highly independently in a fast-paced, stressful and demanding environment.
• Strong Power Point and MS Office experience required (Excel and Word)
• Ability to manage multiple projects and priorities
• Thorough knowledge of relevant federal collections regulations
• Three to five years' collections in progressively responsible Credit, Collection, A/R, or Finance capacity.
• SAP S4 experience an asset
• Bilingualism (English/French) an asset
About Us
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'année 2025 marque le 20e anniversaire de l'entrée de Konica Minolta dans le marché de l'impression de production; l'entreprise souligne « 20 années d'excellence, d'innovation et de résultats » tout en continuant d'être une figure de proue dans l'impression numérique commerciale. C'est aussi l'année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d'innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d'Amérique de Forbes, d'avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d'avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s'être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d'harmoniser les priorités transfrontalières et d'améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaîne d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Fitness Subsidies
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Snacks
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training