Order Management Process & Capability SME
Job Description
You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.
As an Order Management Process & Capability SME You will take responsibility of providing day-to-day business support and you will have a chance to work with various Clients and Stakeholders across many EMEA markets.
You will support all the strategic projects to ensure Kimberly Clark Professional Business can execute with excellence and successfully drive Customer satisfaction by influencing, overseeing and supporting Business with order to delivery system execution, knowledge sharing and Customer Service technical onboarding.
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You will be providing expert advice on complex KCP Customer Services Order to Delivery processes; taking full ownership and troubleshoots recurrent complex order management and supply chain related issues.
You will also be in charge of sharing solutions and best practices with Customer Service Ops Teams and wider business.
In this role you will have an opportunity to improve SME team and propose thought-through solutions to SME Leader.
IT STARTS WITH YOU!
About Us
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. 25% of people in the world use Kimberly-Clark products every day. And it takes the right people, in the right jobs and the right places, to make that happen.
At Kimberly-Clark, you'll be part of the best teams committed to driving innovation and growth. We're founded on 151 years of market leadership, and we're always looking for new and better ways to perform-so what can you do with that? There's no time like the present to make an impact at Kimberly-Clark. It's all here for you at Kimberly-Clark.
About You
As the Order Management Process & Capability SME, You will become a main point of contact to support efforts to drive cost efficiency initiatives and process improvements in the area of order management.
Requirements:
- You are fluent in English (both oral and written)
- You have experience in Order Management / Customer Service / OTC roles with demonstrable in-depth process knowledge or experience as subject matter expert (around 2 years)
- You have a solid knowledge of SAP, MS Excel, MS Office
- You possess an excellent communication (written & verbal) and time management skills
- You are motivated person with extraordinary attention to detail
- You have an analytical mind with ability to dive deep into root cause of issues
This is a hybrid position from Krakow Office.
Total Benefits
Great support for good health promoting a healthy work-life balance drives us to support our employees' total well-being, offering comprehensive benefits not limited to Private Medical, Dental and Vision Plan; Life Insurance, Social Fund and Cafeteria Platform with an individual budget available to spend on many offers, including MultiSport, and more...
Flexible remote work arrangement can be tailored to meet specific individual needs (remote work opportunity up to 4 days a week), giving our employees the flexibility to manage their commitments inside and outside of work
Learning & Growth - we offer a wide range of soft skills training available for every employee.
International environment - A job at the very heart of Kimberly-Clark's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization
Forbes named Kimberly-Clark one of the World's Best Employers of 2023. For 151 years, we've been cultivating a workplace that brings out the best in everyone, and we look forward for the years to come.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, check out the careers website. You'll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.
And finally, the fine print...
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role's country only. K-C will not provide relocation support for this role.
#LI-Hybrid
Primary Location
Krakow Office
Additional Locations
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time