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National Key Account Manager

Jakarta, Indonesia

National Key Account Manager

Job Description

National Key Account Manager

Your Job

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In your Sales role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

The incumbent will manage the targeted key accounts in the assigned territory (in this case are all national level key accounts that resided in the Republic of Indonesia). He/ She is responsible and accountable for driving key accounts growth (new business - both expansion and penetration) as well as profitability. In term of business retention and minimalizing churn, he/she will actively manage the existing key accounts business of distributors and key decision makers in the assigned territory. He/ She engages with all levels of personnel in our key accounts, particularly the senior management to understand customers' buying behaviors, preference, business dynamics and challenges, and proactively pull together relevant internal resources to formulate strategies to leverage on these insights.

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All sales personnel are required to deliver insights identified by Kimberly-Clark Professional's commercial program team, to the customers, providing them with new outlook and trends. He/she will work with the team to develop a winning culture and embed the culture of accountability in daily activities.

The National Key Account Manager (NKAM) will support the country's Commercial Leader and Regional Managers in coaching and grooming the team in developing their selling skills and building a suitable pipeline in that will help them and the team achieve its targets. He/She will collaborate with all internal stakeholders to ensure K-CP delivers our contract commitment to our customers and continue to identify opportunities to enhance KCP share-of-wallet in them.

He/ She will also liaise with internal or external Customer Service team to ensure prompt servicing of these accounts and address any potential matters that occur.

The incumbent will also have opportunities to collaborate with other sales leaders, country's and cluster marketing leaders and Global Key Account team to influence the necessary decisions and programs to support the growth of the Strategic Key Accounts in Indonesia and enhance customer experience with Kimberly-Clark Professional


Formulates sales strategy for achieving own targets by managing sales opportunities and pipelines. Utilizes (SFDC) to manage opportunities and for reporting purpose.

Approaches top end-users, applying Strategic Key Account Management Skills for growth and business retention.

Ensures quality and quantity of face to face meetings with Top Key end-users and in some cases distributors

Continuously drives accounts' profitability.

Drive business growth through channel development and partnerships building on the first pillar on the two major pillars of distribution, which is: Managing all key accounts in the assigned territory.

Assisting Country Manager and partnering with Cluster Revenue Manager in streamlining pricing strategy for the country/assigned region through distributors to enhance speed to response to key end users. Will also liaise with internal Customer Service team to ensure prompt servicing of the key accounts and address any potential matters that occur along with DSO conformance.

Consistently upselling the customer with different KCP brands and product lines, securing deeper Share of Wallet for Kimberly-Clark Professional*.

In charge of own sales capability. Embed Challenger Selling Skills in all sales calls. Actively be engaged in coaching calls and work on feedback from KCP personal development programs.

Constantly supports market audit initiated by Marketing team or regional team on request as to identify market potential, feedback the dynamic customers' preference and competitive environment.

Develops and maintains sound relationship with distributors' sales personnel to incorporate K-CP conceptual selling approach, product knowledge and shorten the sales cycle in generating new sales, especially when dealing with key accounts.

Works with the team to develop a winning culture and embeds culture of accountability in daily activities

Communicates efficiently and effectively to superior and colleagues. Establishes sound relationship with all sales personnel and colleagues of various internal departments.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands-and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth, and impact. We're founded on 151 years of market leadership, and we're always looking for new and better ways to perform - so there's your open door of opportunity. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You're driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You're also a university graduate with a degree in Sales, or a related area, and have at least 5 years of continuous work experience. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results.

When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

  • University degree preferably with business focus
  • 5 - 15 year sales experience or customer interaction in business-to-business environment (non-retail atmosphere)
  • Must have experience in managing strategic key accounts
  • Experiences in leading a sales and/or Project management team is an added advantage
  • Result Oriented, Outgoing personality, presentable appearances
  • Fluent in Bahasa and English
  • Computer literacy and familiar with Microsoft Office Suit

Total Benefits

Here are just a few of the benefits you'll enjoy working in this role for Kimberly-Clark:

  • Competitive salary and incentives: We offer a competitive salary and a range of incentives, including bonus opportunities, and flexible work options.
  • Fantastic range of benefits: Our benefits package is second to none, with everything from health & life insurance, dental & vision care, employee assistance program, paid time off, well-being activities, and more.
  • A culture of caring: We believe that a happy and healthy workforce is a productive workforce, so we offer a variety of programs and resources to support our employees' well-being.

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.

To Be Considered
Click the "Apply" button and complete our online application process. A member of our Talent Acquisition team will review your application and be in touch if you seem like a great fit for this role.

In the meantime, check out our careers website to learn more about our company and the position. You'll want to be prepared with relevant questions when you move on to the interview stage.

And finally, the fine print...
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.

Primary Location

Indonesia - Jakarta

Additional Locations

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Worker Sub-Type


Time Type

Full time

Client-provided location(s): Jakarta, Indonesia
Job ID: KimberlyClark-867182
Employment Type: Full Time