Outbound Fulfillment Lead

About Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview

The Outbound Fulfillment Lead is a vital part of the Distribution Center. Reporting to the Outbound Fulfillment Manager, the Outbound Fulfillment Lead is responsible for providing strategic operational leadership with outstanding customer service for a high volume, order fulfillment environment while managing the execution of production requests. This position will work closely with other cross functional partners within the organization.

Key Accountabilities:

Leadership

• Creates and maintains a positive environment and encourages growth and development

• Schedules and allocates warehouse personnel based on daily needs

• Communicates daily expectations to the Outbound Floor Assistant and follows up to ensure completion

• Enforces company and departmental policies and verifies consistent application

• Manages all aspects of employee performance, including establishment of objectives, performance reviews, professional development, and progressive disciplinary process as needed

• Ability to communicate with all levels of employees within and outside the organization

Process Management

• Sets weekly and daily outbound order goals and communicates to the Floor Assistant

• Maintains outbound order fulfillment timelines and monitors daily replenishments

• Stays up to date with changes in packaging requirements to guarantee service satisfaction

• Enforces safety practices and exhibits safe behaviors

• Functions in a fast-paced environment where priorities change on a regular basis

• Meets standardized shipping service level agreement (SLA)

• Meets picking accuracy goal of 99%

Knowledge Skills and Abilities:

• Ability to collaborate and influence multiple internal and external stakeholders

• Ability to coach employees with a tactful and motivating approach

• Recommend process improvements on existing process(es) and provide potential solutions

• Ability to work in a team environment to accomplish a shared goal; encourages teamwork among associates

• Proficiency in relevant computer systems (SAP, Microsoft- Excel, Outlook)

• Proficient written, verbal and professional communications

Qualifications:

• Bachelor's Degree preferred with 2+ years of supervisory experience, preferably in the distribution, retail, or service industries or equivalent combination of education and related experience

• Proficient computer skills (MS Office in particular)

• Knowledge of ERP, WMS, and other CRM tools

• Organizational and time-management skills with the ability to multi-task effectively

• Strong communication skills with a problem-solving attitude

• Performance analysis and problem solving capabilities

• Must be able to regularly lift and move up to 50 pounds; stand/walk for duration of shift

• HE certification or ability to be licensed

• Bilingual (Spanish) is a plus

We are an equal opportunity employer and value diversity at our company.

Client-provided location(s): Austin, TX

Job ID: kendrascott-1323819

Employment Type: OTHER

Posted: 2025-02-26T13:05:47